Salesforce & Process Optimization Manager (Hybrid NY)

Interpublic; New York (NY); Hybrid; USD 50,000 - 95,000; Full time

Job summary

Orion Worldwide, part of Omnicom Media, is seeking a Manager, Business Systems and Process in hybrid New York, NY. The role focuses on evolving Salesforce usage, documenting data standards, and driving cross-functional process improvements to support agency operations.

You will work with business users and a central Salesforce team to translate needs into actionable requirements and ensure enhancements deliver value across campaigns and clients.

Qualifications

• Experience with Salesforce functional analysis
• Translate ambiguous business pain points into clear requirements
• Media or advertising agency experience a plus

Responsibilities

• Own Salesforce business processes and data entry standards
• Serve as first point of contact for business users and enhancements
• Triage issues; determine training/process gap vs technical fix
• Coordinate with Central Salesforce Support and prioritize requests
• Validate delivered enhancements with stakeholders before closing requests

Skills

Salesforce

Stakeholder management

Requirements gathering

Documentation

Analytical thinking

Requirements gathering

Job description

Orion Worldwide, part of Omnicom Media, is seeking a Manager, Business Systems and Process in hybrid New York, NY. The role focuses on evolving Salesforce usage, documenting data standards, and driving cross-functional process improvements to support agency operations.

You will work with business users and a central Salesforce team to translate needs into actionable requirements and ensure enhancements deliver value across campaigns and clients.