Salesforce & Process Excellence Lead (Remote)

Arrow Electronics; Montpelier (VT); Remote; USD 88,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics is seeking a Business Process Manager to own Salesforce product backlogs, gather requirements, and lead cross-functional delivery across IT, architecture, and leadership. You will drive automation opportunities, ensure scalable solutions, and support adoption of platform capabilities to improve experiences for customers, partners, and employees.

You will manage daily admin tasks, design declarative Salesforce solutions, and collaborate on data integrity, security, and

Qualifications

• Requires advanced knowledge and experience in Salesforce Administration.
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.
• Proficiency with Salesforce automation capabilities, including Flow Builder, approval processes, and declarative automation best practices.

Responsibilities

• Own and prioritize the Salesforce product backlogs.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce.
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Contributes to process improvements
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Skills

Salesforce admin

Product ownership

Agile/Scrum

Stakeholder management

Tools

Power BI

Salesforce Experience Cloud

Outlook add-ins

SF-to-SF Connectors

ArrowSphere

Job description

Arrow Electronics is seeking a Business Process Manager to own Salesforce product backlogs, gather requirements, and lead cross-functional delivery across IT, architecture, and leadership. You will drive automation opportunities, ensure scalable solutions, and support adoption of platform capabilities to improve experiences for customers, partners, and employees.

You will manage daily admin tasks, design declarative Salesforce solutions, and collaborate on data integrity, security, and