Salesforce Process Analyst: Turn Requirements into Solutions

Caterpillar Inc; Nashville (TN); Presencial; USD 95.000 - 152.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision benefits

401(k) savings plans

Paid time off

Tuition Reimbursement

Life Insurance

Descripción de la vacante

Caterpillar Inc. seeks a Salesforce Business Analyst to translate business needs into effective solutions, partnering with stakeholders and technology teams to gather requirements, evaluate options, and implement business applications.

You will support testing, documentation, and user adoption across projects. Based in Nashville, this onsite role collaborates across departments, supports integrations, creates process maps, and assists users in adopting Salesforce and other apps with clear

Formación

• Experience eliciting, analysing, documenting, and validating business, functional, or system requirements.
• Experience with CRM/ERP or cloud-based enterprise platforms.
• Experience creating user stories, use cases, acceptance criteria, business-process maps, data-flow diagrams, or requirements-traceability documentation.
• Familiarity with Agile, Scrum, iterative delivery, or SDLC practices.
• Experience working across business and technology teams in financial services or a regulated environment.
• Experience helping users adopt a new application through documentation, demonstrations, training, or post-implementation support.

Responsabilidades

• Translate business needs into functional and nonfunctional requirements for application-system projects.
• Prepare, organize, and maintain requirements documentation, process flows, use cases, user stories, acceptance criteria, and traceability records.
• Partner with business stakeholders, application teams, developers, architects, and support professionals to evaluate solution alternatives and clarify expected outcomes.
• Contribute to the design, testing, documentation, and implementation of business applications across multiple projects.
• Develop and execute test scenarios and test cases, analyze results, document defects, and confirm that solutions meet approved functional requirements.
• Investigate application issues with business and technology partners, identify root causes, evaluate resolution options, and recommend application or process enhancements.
• Support application integrations, interfaces, data flows, migrations, and related technology initiatives within the assigned area.
• Provide timely application support and practical guidance to end users.
• Create or refine process maps, basic architecture diagrams, component interactions, data flows, prototypes, and supporting documentation.
• Help users and stakeholders adopt Salesforce and other business applications through clear documentation, knowledge sharing, and responsive support.

Conocimientos

Requirements gathering

CRM / ERP experience

User stories / use cases

UAT / testing

Agile / SDLC

Cross-functional collaboration

Documentation

Salesforce BA / admin

Herramientas

Salesforce

Descripción del empleo

Caterpillar Inc. seeks a Salesforce Business Analyst to translate business needs into effective solutions, partnering with stakeholders and technology teams to gather requirements, evaluate options, and implement business applications.

You will support testing, documentation, and user adoption across projects. Based in Nashville, this onsite role collaborates across departments, supports integrations, creates process maps, and assists users in adopting Salesforce and other apps with clear