Salesforce Business Administrator

IPEM SOLUTIONS INC; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

IPEM SOLUTIONS INC is seeking an experienced Business Solution Analyst to support a large, complex Salesforce-based solution. The role includes translating business needs into clear requirements, supporting analysis, validation, and resolution of issues, and maintaining comprehensive Salesforce documentation.

The ideal candidate holds a IT-related Bachelor's degree, 5+ years as a BA, 1+ year with State Benefits systems, and an active Salesforce certification.

Qualifications

• Bachelor's degree in IT related field is required.
• At least five (5) years of Full-Time Equivalent (FTE) experience as a Business Solution Analyst with IT project support.
• At least three (3) years of BA support for a large, complex technical solution.
• At least one year supporting a State Benefits system using Salesforce and Nintex DocGen.
• Primary liaison between client stakeholders and technical teams.
• Strong communication skills to gather, document, validate requirements and analyze data, and address Salesforce issues.
• Experience documenting process and application documentation for Salesforce applications, including use cases, solution/design docs, workflows, guides, and user manuals.
• At least one active Salesforce certification is required.

Responsibilities

• Serve as the primary liaison between business stakeholders and technical teams.
• Translate business needs into clearly defined requirements and support analysis, validation, and resolution of application issues.
• Document and maintain process and application documentation for Salesforce applications.
• Collaborate to develop use cases, detailed solution/design docs, workflow diagrams, reference guides, and user manuals.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Data analysis

Salesforce knowledge

Nintex DocGen

Education

Bachelor's degree in IT-related field

Tools

Salesforce

Nintex DocGen

Job description

We are seeking an experienced Business Solution Analyst to support a large and complex technical solution within a Salesforce development environment. The ideal candidate will have strong Business Analysis experience, hands-on experience supporting a State Benefits system, and experience working with Salesforce and Nintex DocGen. The candidate will serve as a key liaison between business/client stakeholders and technical teams, helping translate business needs into clearly defined requirements and supporting the analysis, validation, documentation, and resolution of application-related issues.

ALL MANDATORY Job Requirements:

1. Candidate must have Bachelor's degree in IT related field.
2. At least five (5) years of Full-Time Equivalent (FTE) experience working as a Business Solution Analyst, utilizing analytical methodologies and practices in support of IT projects.
3. At least three (3) years of experience providing Business Analyst support for a large, complex technical solution.
4. At least one (1) year of experience supporting a State Benefits system utilizing a Salesforce development environment using Nintex DocGen.
5. Served as the primary liaison between client stakeholders and technical teams.
6. Demonstrated strong communication skills to: Gather business and technical requirements; Document and analyze requirements; Validate requirements and proposed solutions; Perform data analysis; Identify, analyze, and address application problems and issues related to Salesforce applications.
7. Documentation - Collaborated with business and IT stakeholders to develop and maintain process and application documentation for Salesforce applications, including: Use cases, applications,. Detailed solution/design documentation, Workflow diagrams, Reference guides, User manuals.
8. Candidate must possess at least one currently active Salesforce certification.

This is a remote position.