Salesforce Platform Lead: Strategy, Delivery & DevOps

Mascoma-Bank; United States; Hybrid; USD 123,000 - 167,000; Full time

Job summary

Mascoma Bank is seeking a Salesforce Product, Delivery & Support Lead to drive the Salesforce vision, roadmap, and delivery across the organization. You will lead a team of Salesforce professionals, partner with Product and Engineering, and ensure scalable, secure, and high‑value solutions.

You will balance strategic direction with hands-on technical execution, mentoring staff and collaborating with stakeholders to accelerate business outcomes and exceptional customer experiences.

Qualifications

• 2+ years in a technical lead, senior lead, or people leadership role.
• 7+ years of Salesforce administration and development experience.
• Strong hands-on experience with Salesforce Service Cloud, Apex, LWC, JavaScript, Visualforce.
• Deep understanding of Salesforce architecture, security models, data modeling, governor limits, and platform best practices.
• Experience with modern Salesforce DevOps practices, including Salesforce DX, Git, source control, and CI/CD pipelines.
• Proficiency with Salesforce CLI and related developer tools.
• Proven experience mentoring and developing technical team members.
• Excellent communication skills with the ability to explain technical concepts to diverse audiences.

Responsibilities

• Define and evolve the Salesforce vision, roadmap, and priorities with Product leadership.
• Translate business goals and stakeholder needs into scalable Salesforce solutions.
• Lead discovery and design conversations to identify challenges, define requirements, and measure success.
• Continuously evaluate platform performance, adoption, and user feedback for improvements.
• Balance innovation, UX, support needs, platform sustainability, and technical debt in recommendations.
• Own and evolve the Salesforce architecture, ensuring best practices and well‑architected design.
• Lead as the technical authority across Salesforce Service Cloud and integrated systems.
• Champion DevOps practices, including source-driven development, CI/CD, testing, and releases.
• Collaborate with cross‑functional teams to support broader business objectives.
• Mentor and develop Salesforce administrators and developers, fostering accountability and growth.

Skills

Salesforce Service Cloud

Apex

LWC

JavaScript

Visualforce

Git

CI/CD

Mentoring

Tools

Salesforce DX

Source control

CI/CD pipelines

Job description

Mascoma Bank is seeking a Salesforce Product, Delivery & Support Lead to drive the Salesforce vision, roadmap, and delivery across the organization. You will lead a team of Salesforce professionals, partner with Product and Engineering, and ensure scalable, secure, and high‑value solutions.

You will balance strategic direction with hands-on technical execution, mentoring staff and collaborating with stakeholders to accelerate business outcomes and exceptional customer experiences.