Salesforce Platform Lead - Service Cloud & Automation

G10 Inc; Delavan (WI); On-site; USD 90,000 - 140,000; Full time

Job summary

G10 Inc is seeking a Senior Salesforce Administrator to own the day-to-day administration and optimization of our Salesforce environment. You will partner with merchant care, operations, sales, finance, and technology to translate business needs into scalable solutions.

The ideal candidate is hands-on, experienced with Service Cloud, data quality, integrations, and continuous improvement while maintaining system stability in a fast-paced environment.

Qualifications

• 4+ years of hands-on Salesforce administration experience in a production Salesforce environment.
• Experience configuring and supporting Salesforce Service Cloud and Case Management.
• Experience supporting Salesforce integrations with external enterprise systems.
• Experience gathering requirements directly from business stakeholders and translating business needs into scalable technical solutions.
• Experience supporting production releases, testing, troubleshooting, and change management.

Responsibilities

• Serve as day-to-day admin and SME for G10's Salesforce environment.
• Manage users, roles, permission sets, queues, sharing, record types, page layouts, Lightning pages, and other configuration.
• Maintain security, data integrity, and system health.
• Monitor functionality and identify opportunities to improve performance, usability, scalability, and adoption.
• Troubleshoot issues and document configuration, automation, and processes.
• Own and improve Salesforce Service Cloud, including Cases, Email-to-Case, routing, escalation, and SLAs.
• Design, build, maintain, and troubleshoot Salesforce Flow automation and evaluate existing automation.
• Partner with stakeholders to translate requirements into Salesforce solutions and reduce manual work.

Skills

Salesforce Flow

Service Cloud & Case Mgmt

Security & Permissions

Order of Execution

SOQL & Apex

Analytics

Independent work & Collaboration

Prioritization Under Pressure

Education

Bachelor's degree in Information Systems, Computer Science, Business, Operations, or related field

Salesforce Administrator certification

Salesforce Advanced Administrator / Platform App Builder / Service Cloud Consultant certifications

Job description

G10 Inc is seeking a Senior Salesforce Administrator to own the day-to-day administration and optimization of our Salesforce environment. You will partner with merchant care, operations, sales, finance, and technology to translate business needs into scalable solutions.

The ideal candidate is hands-on, experienced with Service Cloud, data quality, integrations, and continuous improvement while maintaining system stability in a fast-paced environment.