Service Cloud Maestro — Senior Salesforce Administrator (Hybrid)

Cacheflow

Houston (TX)

Hybrid

USD 75,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Stock options + 401(k) match

Health, dental, vision insurance

Paid time off + holidays

AI tooling access for productivity

Parental leave (up to 12 weeks)

Job summary

Homebase is seeking a Salesforce Administrator to empower Customer Support and Sales with strong Service Cloud capabilities. You’ll own case management, queues, and workflows, triage admin requests, and ensure scalable processes across GTM integrations.

A certification-backed background in Salesforce is essential for success. You’ll collaborate with Sales, Support, and RevOps to deliver reliable data, dashboards, and automated processes while embracing AI-assisted tooling to improve efficiency

Qualifications

3+ years of hands-on Salesforce administration experience
Salesforce Administrator certification is required
Service Cloud expertise including case management, queues, Omni-Channel, and Knowledge

Responsibilities

Own full-stack Service Cloud administration (case management, queues, routing, macros, workflows)
Act as first responder for admin requests from Sales and Support
Triage RevOps requests in Linear; escalate complex builds
Build declarative automation (Flows, validation rules, approvals)
Maintain data hygiene and integration touchpoints
Create and maintain documentation and user guides
Leverage AI tools to speed up admin tasks and troubleshooting