Salesforce Platform Lead — CRM & Engagement Transformation

BioSpace; Cambridge (MA); Hybrid; USD 167,000 - 301,000; Full time

Benefits offered by this job

Healthcare

Well-being resources

Paid time off

Family planning benefits

Savings and investments

Location-specific perks

Job summary

Moderna is seeking a Salesforce Digital Platform Lead to own the Customer Engagement Platform (CEP) and drive end-to-end delivery from design to steady-state operations. You will lead governance, integrations, and the long-term evolution of engagement tech across CRM, service, marketing, and telephony.

The role requires 10+ years in enterprise digital platforms, strong Salesforce implementation experience, and the ability to govern data, architecture, and vendor delivery in a regulated

Qualifications

• 10+ years of experience leading enterprise digital platforms, CRM programs, or customer engagement technologies.
• Proven experience leading large-scale Salesforce implementations or platform transformations.
• Strong experience across platform delivery, including architecture, integrations, data migration, and production support.

Responsibilities

• Lead end-to-end delivery of the Customer Engagement Platform from design through go-live, stabilization, and transition to steady-state operations.
• Own the Salesforce platform and broader engagement technology ecosystem, including CRM, service, marketing, and telephony capabilities.
• Establish and drive data ownership and governance for CEP data, ensuring quality, consistency, and alignment across CRM, SAP, MDM, and analytics platforms.

Skills

Salesforce leadership

CRM programs

Data governance

Platform delivery

Stakeholder management

Architecture & integrations

Vendor management

Education

Bachelor's degree

Tools

Salesforce

SAP

MDM

Data integration

Job description

Moderna is seeking a Salesforce Digital Platform Lead to own the Customer Engagement Platform (CEP) and drive end-to-end delivery from design to steady-state operations. You will lead governance, integrations, and the long-term evolution of engagement tech across CRM, service, marketing, and telephony.

The role requires 10+ years in enterprise digital platforms, strong Salesforce implementation experience, and the ability to govern data, architecture, and vendor delivery in a regulated