Salesforce & Platform Automation Lead

Unity Environmental University; New Gloucester (ME); On-site; USD 60,000 - 75,000; Full time

Job summary

Unity Environmental University seeks an Enterprise Platform Administrator to oversee business applications, lead Salesforce configuration, and drive user adoption across departments. The role combines technical SME duties with user-focused support to ensure systems are well-configured, documented, and aligned with university needs.

The ideal candidate will manage Salesforce day-to-day activities, collaborate with stakeholders to translate requirements into scalable solutions, and maintain

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Experience as a Salesforce Administrator or similar CRM administration role.
• Hands-on experience configuring software applications (users, permissions, objects, flows, reports, dashboards, and automation).
• Experience supporting multiple business applications or SaaS platforms.
• Strong understanding of business processes and ability to translate requirements into system solutions.
• Ability to serve as both a technical resource and a functional subject matter expert.
• Strong troubleshooting, analytical, and communication skills.

Responsibilities

• Manage day-to-day administration of Salesforce, including user setup, profiles, roles, permission sets, security settings, page layouts, record types, flows, reports, dashboards, and data management.
• Configure and maintain Salesforce objects, fields, validation rules, workflows, flows, approval processes, and automation.
• Monitor system performance, data quality, and user adoption.
• Support Salesforce releases, testing, and implementation of new features.
• Troubleshoot Salesforce-related issues and provide timely resolution to users.
• Partner with stakeholders to gather requirements and translate business needs into scalable Salesforce solutions.
• Maintain documentation for Salesforce configuration, processes, user guides, and best practices.
• Serve as the primary SME for a variety of business applications beyond Salesforce.
• Develop a deep understanding of each supported application from both a technical and end-user perspective.
• Manage application configuration, user access, permissions, workflows, settings, and ongoing maintenance.
• Act as the first point of contact for application-related questions, enhancements, troubleshooting, and vendor coordination.
• Evaluate current application usage and recommend process improvements, system enhancements, and opportunities for automation.
• Ensure applications are being used effectively and consistently across teams.
• Support implementation, rollout, and adoption of new applications or application features.

Skills

Salesforce administration

User support

Business analysis

Documentation

Stakeholder collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

Salesforce

Data management

Workflow automation

Job description

Unity Environmental University seeks an Enterprise Platform Administrator to oversee business applications, lead Salesforce configuration, and drive user adoption across departments. The role combines technical SME duties with user-focused support to ensure systems are well-configured, documented, and aligned with university needs.

The ideal candidate will manage Salesforce day-to-day activities, collaborate with stakeholders to translate requirements into scalable solutions, and maintain