Salesforce & .NET Application Support Engineer II Incubator

Ryder System, Inc.; Coral Gables (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Ryder System, Inc. is seeking an Application Support Engineer II to provide advanced troubleshooting and engineering-level support for enterprise platforms. You will lead complex incidents, perform root-cause analysis, and implement fixes to improve stability while contributing to the Talent Incubator Program.

The role emphasizes independent issue resolution, cross-team collaboration, and growth across engineering, data, automation, and security areas within Ryder’s technology organization.

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field.
• 2+ to 4+ years in Application support or development.
• Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced.
• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate.
• Experience with SQL/data querying Intermediate.
• Familiarity with APIs and integrations Intermediate.
• Experience with RCA/problem management Intermediate, Preferred.

Responsibilities

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long‑term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities

Skills

Troubleshooting

Independent problem solving

Communication & collaboration

Education

Bachelor's Degree in Computer Science, MIS, or related field

Tools

Salesforce

.NET

SQL

Job description

Ryder System, Inc. is seeking an Application Support Engineer II to provide advanced troubleshooting and engineering-level support for enterprise platforms. You will lead complex incidents, perform root-cause analysis, and implement fixes to improve stability while contributing to the Talent Incubator Program.

The role emphasizes independent issue resolution, cross-team collaboration, and growth across engineering, data, automation, and security areas within Ryder’s technology organization.