Salesforce Application Development and Support Engineer II

Ryder System, Inc.; Coral Gables (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Ryder System, Inc. is seeking an Application Support Engineer II to provide advanced troubleshooting and engineering-level support for enterprise platforms. You will lead complex incidents, perform root-cause analysis, and implement fixes to improve stability while contributing to the Talent Incubator Program.

The role emphasizes independent issue resolution, cross-team collaboration, and growth across engineering, data, automation, and security areas within Ryder’s technology organization.

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field.
• 2+ to 4+ years in Application support or development.
• Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced.
• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate.
• Experience with SQL/data querying Intermediate.
• Familiarity with APIs and integrations Intermediate.
• Experience with RCA/problem management Intermediate, Preferred.

Responsibilities

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long‑term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities

Skills

Troubleshooting

Independent problem solving

Communication & collaboration

Education

Bachelor's Degree in Computer Science, MIS, or related field

Tools

Salesforce

.NET

SQL

Job description

Summary The Application Support EngineerII role combines advanced application support with engineering-level troubleshooting across enterprise platforms. Engineers will take lead on complex issues, identify root causes, and implement fixes to improve system stability. Independently resolves moderately complex issues and contributes to system-level stability and improvements. This role serves as a key escalation point and minimizes reliance on development teams. This role is part of Ryder’s Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals. You’ll gain hands‑on experience supporting enterprise systems while building exposure to cutting‑edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real‑world problem solving, mentorship, and continuous learning, the program is designed to fast‑track your growth and prepare you for future roles across Ryder’s technology organization, including engineering, data, automation, and security-focused positions. This role requires hands‑on development experience. Candidates must have experience coding in C#, .NET and Salesforce (Apex, Lightning). Applications without demonstrated development experience will not be considered.

Essential Functions

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long‑term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities

Additional Responsibilities

• Operates with moderate to high independence; handles most issues without guidance
• Impacts team-level processes and contributes to cross-team issue resolution
• Provides guidance and support to Level I engineers
• Participate in training and development activities within the Talent Incubator Program

Travel

No.

Skills and Abilities

• Strong troubleshooting and analytical skills, Required
• Ability to work independently on complex issues, Required
• Strong communication and collaboration skills, Required

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field, Required
• Two (2) years to Four (4) years or more in Application support or development, Required
• Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced, Required
• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate, Required
• Experience with SQL/data querying Intermediate, Required
• Familiarity with APIs and integrations Intermediate, Required
• Experience with RCA/problem management Intermediate, Preferred

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

• Pay Type: Salaried
• Minimum Pay Range: $60,000.00
• Maximum Pay Range: $80,000.00

Benefits Information

• Medical
• Prescription
• Dental
• Vision
• Life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• A tax-advantaged 401(k) retirement savings plan

Equal Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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