Salesforce Marketing Cloud Administrator — Remote Platform Owner

Synergy Business Innovation & Solutions, Inc.; United States; Remote; USD 102,000 - 146,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

HSA/FSA

401(k) with company match

Paid time off & holidays

Parental leave

Tuition reimbursement

Referral bonus

Well-being programs

Job summary

Synergy Business Innovation & Solutions, Inc. is seeking an experienced Salesforce Marketing Cloud Administrator to manage the USDA Digital Services Center’s Marketing Cloud platform.

This role focuses on platform operations, data governance, and security rather than campaign creation, with ownership of business units, data, automations, and deliverability. The administrator will ensure platform stability, implement guardrails, monitor usage and compliance, and coordinate with agency

Qualifications

• U.S. Citizenship and ability to obtain USDA Public Trust
• Bachelor's degree in a related field or equivalent experience
• 3–5 years hands-on Salesforce Marketing Cloud Administration
• Knowledge of Email Studio, Journey Builder, Automation Studio, Content Builder and Contact Builder
• SQL knowledge; create and tune queries against Data Extensions
• AMPscript experience; modify Server-Side JavaScript
• Experience administering users and permissions in a multi‑BU tenant
• Understanding of data extensions, imports, and SFTP data exchange
• Familiarity with email deliverability basics (SPF, DKIM, DMARC)
• Clear written communication; document changes and procedures

Responsibilities

• Platform and business unit administration: configure/discard business units and sender profiles
• Monitor entitlement usage and flag potential overages
• Oversee Marketing Cloud Trust, releases, and planned maintenance communication
• Maintain non-production BU and promotion path for changes validation
• User/access security: manage users, roles, and MFA; enforce SSO
• Data, contacts and automation: manage data extensions, retention, and data hygiene
• Troubleshoot sends; monitor Journey Builder, Automation Studio, and content templates
• Maintain sender reputation: monitor bounce/complaint rates and delistings
• Integrations: monitor Marketing Cloud Connect health and API credentials
• Backup, monitoring and incident response: runbooks and post-incident reports
• Development and reporting: AMPscript/SSJS fixes, dashboards, and service reports
• Knowledge transfer and service delivery per DSC standards

Skills

Salesforce Marketing Cloud

Email Studio

Journey Builder

Automation Studio

Content Builder

SQL

AMPscript

SFTP/Data Extensions

Education

Bachelor's degree or equivalent experience

Tools

Marketing Cloud Connect

Server-Side JavaScript

Job description

Synergy Business Innovation & Solutions, Inc. is seeking an experienced Salesforce Marketing Cloud Administrator to manage the USDA Digital Services Center’s Marketing Cloud platform.

This role focuses on platform operations, data governance, and security rather than campaign creation, with ownership of business units, data, automations, and deliverability. The administrator will ensure platform stability, implement guardrails, monitor usage and compliance, and coordinate with agency