Salesforce Marketing Cloud Admin — Platform Operations

Synergy

United States

On-site

USD 102,000 - 146,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

HSA

FSA

401(k) with company match

PTO & Bonus Leave

11 paid federal holidays

Parental leave

Tuition reimbursement

Referral bonus

Well-being programs

Job summary

Synergy seeks a Salesforce Marketing Cloud Administrator to manage platform operations, data governance, and deliverability for USDA-related email services. You will administer users, build automations, and monitor integrations across a multi‑unit tenant, ensuring compliance and reliability.

The role emphasizes methodical work, guardrails, and proactive problem detection to support agency communications and marketing operations.

Qualifications

3–5 years hands‑on Salesforce Marketing Cloud Engagement administration.
Experience with Email Studio, Journey Builder, Automation Studio, Content Builder and Contact Builder.
Proficient SQL for data extensions and Data Views; able to tune queries.
Experience administering users, roles and permissions in a multi‑business‑unit tenant.
Familiar with email deliverability fundamentals (SPF, DKIM, DMARC); manage sender reputation.
Clear written communication; document changes and recovery steps.

Responsibilities

Platform and business unit administration for Marketing Cloud.
Manage entitlement consumption and flag potential overages.
Oversee data governance, data extensions and retention policies.
Configure and monitor integrations, APIs and SFTP data exchange.
Ensure CAN-SPAM compliance and unsubscribe integrity on sends.
Provide campaign operations support: troubleshooting, resends, suppression logic.
Maintain templates and content blocks in Content Builder; manage assets.
Monitor deliverability and sender reputation; coordinate with security teams.
Develop monitoring and runbooks; incident response and post‑incident reports.
Lodge support cases and contribute to service delivery metrics.