Salesforce High Touch Lead QA

Sogeti; United States; On-site; USD 115,000 - 127,000; Full time

Job summary

Sogeti is seeking an experienced Salesforce High Touch Lead QA to lead quality engineering across SFMC, Hightouch, and data activation initiatives. You will own end-to-end QA strategy for customer journeys, segmentation, audience activation, data integrations, APIs, and digital channels.

Coordinate onshore/offshore resources, establish quality gates, drive test automation, and provide release-readiness recommendations.

Qualifications

• 5+ years in Quality Assurance, quality engineering, testing, or automation.

Responsibilities

• Own QA strategy, test planning, execution, defect management, regression testing, release readiness, and QA signoff for Salesforce High Touch initiatives.
• Lead and coordinate onshore/offshore QA resources for quality and timely delivery.
• Validate Salesforce Marketing Cloud functionality including Data Extensions, Contact Builder, Journey Builder, and Automation Studio.
• Test Hightouch audience activation workflows, reverse ETL pipelines, and warehouse-first data processes.
• Verify data models, identity-resolution, customer 360 profiles, segmentation logic, and activation datasets.
• Perform end-to-end testing across Salesforce, Hightouch, Databricks/Snowflake, CRM, marketing apps, APIs, and channels.
• Lead functional, integration, API, data, regression, and automated testing across the ecosystem.
• Establish automation standards and increase regression coverage with Playwright or similar tools.
• Integrate automated testing and quality gates into CI/CD pipelines using GitHub and related tooling.
• Manage test cases, defects, risks, dependencies, and quality reporting in Jira, GitHub, and Agile delivery tools.
• Define and monitor QA metrics, dashboards, defect trends, automation coverage, and release readiness.
• Collaborate with stakeholders to clarify requirements and acceptance criteria.
• Ensure testing considers HIPAA, privacy, consent management, PII handling, and data governance.

Skills

QA Leadership

Salesforce MC

Data Testing

API Testing

Automation Testing

Tools

Playwright

Jira

GitHub

CI/CD

Job description

We are seeking an experienced Salesforce High Touch Lead QA to lead quality engineering and testing across Salesforce Marketing Cloud (SFMC), Hightouch, and customer data activation initiatives.

This individual will own the end-to-end QA strategy across customer journeys, segmentation, audience activation, data integrations, APIs, and digital marketing channels. The Lead QA will coordinate onshore and offshore testing resources, establish quality gates, drive test automation, manage defects, and provide release-readiness recommendations.

The ideal candidate combines strong Salesforce Marketing Cloud knowledge with data and integration testing expertise, modern QA automation capabilities, and the ability to communicate effectively across technical, marketing, business, and leadership teams.

What you will do at Sogeti:

Key Responsibilities

• Own QA strategy, test planning, execution, defect management, regression testing, release readiness, and QA signoff for Salesforce High Touch initiatives.
• Lead and coordinate onshore/offshore QA resources, ensuring quality, accountability, and timely delivery.
• Validate Salesforce Marketing Cloud functionality, including Data Extensions, Contact Builder, Journey Builder, Automation Studio, audience segmentation, and customer journeys.
• Test Hightouch audience activation workflows, Customer Studio configurations, reverse ETL pipelines, destination syncs, and warehouse-first customer data processes.
• Validate customer data models, identity-resolution rules, Customer 360 profiles, segmentation logic, activation datasets, and personalization use cases.
• Perform end-to-end testing across Salesforce, Hightouch, Databricks/Snowflake, CRM platforms, marketing applications, APIs, and digital channels.
• Lead functional, integration, API, data, regression, and automated testing across the Salesforce High Touch ecosystem.
• Validate data accuracy, audience membership, synchronization results, journey criteria, consent rules, and activation results.
• Establish automation standards and increase regression coverage using Playwright or comparable modern automation frameworks.
• Integrate automated testing and quality gates into CI/CD pipelines using GitHub and related DevOps tooling.
• Manage test cases, defects, risks, dependencies, and quality reporting through Jira, GitHub, and other Agile delivery tools.
• Define and monitor QA metrics, dashboards, defect trends, automation coverage, test progress, and release-quality indicators.
• Partner with marketing, analytics, engineering, product, data-platform, and business stakeholders to clarify requirements and acceptance criteria.
• Communicate quality status, risks, dependencies, and recommendations to technical and leadership stakeholders.
• Ensure testing considers HIPAA, consent management, privacy, PII handling, and data-governance controls.
• Support migration testing, cutover planning, production validation, and post-release stabilization.
• Mentor QA team members and promote Quality Engineering, automation, process improvement, and consistent testing practices.

What you will bring:

Required Qualifications

• 5+ years of experience in Quality Assurance, Quality Engineering, software testing, or test automation, preferably supporting Marketing Technology, Customer Data Platforms, Salesforce, or customer engagement solutions.
• Demonstrated experience leading QA activities, complex testing initiatives, and/or coordinating distributed onshore/offshore QA teams.
• Hands-on testing experience with Salesforce Marketing Cloud, including:
  • Data Extensions
  • Contact Builder
  • Journey Builder
  • Automation Studio
  • Experience testing Hightouch, Reverse ETL, Customer Data Platforms, or warehouse-first audience activation solutions.
  • Strong experience with functional, integration, API, data, regression, and automated testing.
  • Experience validating SQL transformations, customer segmentation, audience datasets, and data synchronization.
  • Working knowledge of Databricks, Snowflake, BigQuery, Redshift, or comparable cloud data platforms.
  • Experience testing REST APIs, webhooks, data integrations, and synchronization workflows.
  • Hands-on experience with Playwright or a comparable modern automation framework.
  • Experience with Jira, GitHub, Agile SDLC, DevOps, and CI/CD practices.
  • Strong understanding of test management, defect management, quality gates, release readiness, and QA signoff.
  • Knowledge of HIPAA, GDPR, PII handling, consent management, privacy, and data-governance controls.
  • Strong written, verbal, presentation, reporting, and stakeholder-management skills.

Preferred Qualifications

• Experience with Hightouch Customer Studio.
• Salesforce Data Cloud experience.
• Salesforce Marketing Cloud certification or equivalent hands‑on experience.
• Experience testing lifecycle marketing, journey orchestration, audience segmentation, campaign personalization, and multichannel communications.
• Experience with automated validation of customer journeys and marketing workflows.
• Experience with AI‑assisted testing or test‑generation capabilities.
• Healthcare industry experience.
• Experience testing platforms that process protected health information or other regulated customer data.
• Agile/Scrum delivery experience.

Key Success Measures

• Reliable validation of Salesforce customer journeys, audiences, integrations, and Hightouch activation workflows.
• Increased automated regression coverage and reduced reliance on manual testing.
• Reduced production defects and customer‑data quality issues.
• Early identification and clear communication of quality and release risks.
• Consistent QA execution across onshore/offshore teams.
• Successful testing, cutover, and stabilization of Salesforce and Hightouch capabilities.
• Compliance with healthcare privacy, consent, security, and data‑governance requirements.

About Sogeti

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands‑on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

Become Your Best | www.sogeti.us

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue‑based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $115,000 - $127,200.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.