Salesforce Grants Management BA – UAT, Training & Backlog

ICF International; Reston (VA); Teletrabalho; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

ICF is seeking a Business Analyst to drive the ongoing operations, enhancement, and continuous improvement of a large-scale federal Salesforce Grants Management application. You will translate complex business needs into functional software solutions and work with Project Managers, Salesforce Developers, QA, and federal stakeholders.

Responsibilities include leading requirements elicitation, writing detailed user stories with acceptance criteria, coordinating UAT, drafting SOPs and training

Qualificações

• 2+ years of experience with requirements gathering and writing user stories with acceptance criteria.
• 2+ years facilitating UAT, drafting UAT test scripts, and managing defect resolution.
• 2+ years creating end-user training materials, user manuals, SOPs, and conducting trainings.
• 2+ years working within Agile/Scrum/Kanban delivery frameworks and using JIRA and Confluence.
• Bachelor's degree required.
• Candidate must be able to obtain and maintain a Public Trust clearance.

Responsabilidades

• Lead requirements elicitation and author detailed user stories with acceptance criteria.
• Coordinate User Acceptance Testing (UAT) and manage defect resolution.
• Create end-user training materials and conduct trainings.
• Develop and maintain system documentation (SOPs, user guides, release notes).
• Collaborate with Developers, QA, and Product Owners to clarify requirements and validate deployments.

Conhecimentos

Requirements elicitation

UAT facilitation

End-user training materials

Agile/Scrum/Kanban

Stakeholder collaboration

Formação académica

Bachelor's degree

Ferramentas

JIRA

Confluence

Descrição da oferta de emprego

ICF is seeking a Business Analyst to drive the ongoing operations, enhancement, and continuous improvement of a large-scale federal Salesforce Grants Management application. You will translate complex business needs into functional software solutions and work with Project Managers, Salesforce Developers, QA, and federal stakeholders.

Responsibilities include leading requirements elicitation, writing detailed user stories with acceptance criteria, coordinating UAT, drafting SOPs and training