SalesForce Functional SME for Service Center

TecTammina; Pleasanton (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

A consulting firm is looking for a SalesForce Functional SME for their Service Center in Pleasanton, California. The ideal candidate should have over 10 years of consulting experience and extensive knowledge in CRM applications, particularly Salesforce. Responsibilities will include writing functional specifications, conducting feasibility studies, and collaborating closely with project managers. Excellent communication skills and expertise in business analysis are essential for the role. A consultant certification is a plus.

Qualifications

• 10+ years of relevant consulting experience.
• Extensive experience in writing BRD and Functional Specification documents.
• Worked effectively with project managers to track and monitor project progress.
• In-depth understanding of CRM application capabilities and constraints.
• Experience in solution design, implementation, and testing of CRM applications.

Skills

Consulting

Business Analysis

Project Management

Feasibility Studies

Gap Analysis

Root Cause Analysis

CRM Solutions

Group Facilitation

Tools

Salesforce (SFDC)

Job description

Overview

SalesForce Functional SME for Service Center

Job Status: Full Time

Eligibility: EAD GC or GC or US Citizens

Company

First IT Solutions

Qualifications

• 10+ years of relevant consulting
• Extensive experience in writing BRD, Functional Specification documents, and project management
• Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status
• Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)
• In-depth understanding of the capabilities and constraints of CRM application
• Experience in solution design, implementation and testing of the CRM applications
• Applied knowledge of CRM and the Service
• Must have good experience in business analysis, group facilitation, software design, development and Testing
• Preferred Experience
• Consultant Certification is a plus
• Contact Center Business Process / Sales Process
• Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial
• Experience with CRM Projects especially with SFDC implementation a huge plus

How to Apply / Contact

Share the Profiles to mkonni(at)1stitsolutions(dot)com

Contact: 703-349-1214

Keep the subject line with Job Title and Location