SalesForce Functional SME for Service Center (Permanent / Full time )

TecTammina

Pleasanton (CA)

On-site

USD 120,000 - 180,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

A consulting firm is seeking a SalesForce Functional SME for Service Center. The ideal candidate has over 10 years of consulting experience, especially with Salesforce projects. Responsibilities include project management, business analysis, and developing functional specifications. A Bachelor’s or Master’s degree is essential. Excellent client communication skills are required. This is a full-time, permanent position based in Pleasanton, California.

Qualifications

10+ years of relevant consulting experience.
Extensive experience in writing BRD and Functional Specification documents.
Experience with CRM Projects, particularly SFDC implementation.
Experience in feasibility studies, gap analysis and RCA.
Understanding of CRM capabilities and constraints.

Responsibilities

Coordinate, track, and monitor project progress and status.
Conduct Feasibility Studies, Gap Analysis and Root Cause Analysis.
Work with implementation team to address business requirements.
Facilitate business requirements gathering and testing strategy.

Skills

Consulting experience

Business analysis

Functional Specification writing

CRM application knowledge

Project management

Education

Bachelor's or Master's degree

Tools

CRM Tools

Job description

SalesForce Functional SME for Service Center (Permanent / Full time )

Full-time
10+ Years

Technical/ Managerial Skills

10+ years of relevant consulting
Extensive experience in writing BRD, Functional Specification documents, and project management
Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status
Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)
In-depth understanding of the capabilities and constraints of CRM application
Experience in solution design, implementation and testing of the CRM applications
Applied knowledge of CRM and the Service
Must have good experience in business analysis, group facilitation, software design ,development and Testing

Preferred Experience

Consultant Certification is a plus
Contact Center Business Process / Sales Process
Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial
Experience with CRM Projects especially with SFDC implementation a huge plus
Functional SME/Analyst resource with knowledge of Contact Center and CRM functions to assist and guide business in the CRM requirement definition and Testing Managers to define testing strategy
Work with business to extract and refine requirements and provide leadership in the decision making process
Work with other team members to clearly articulate business requirements and documentation.
Work with implementation team to ensure business requirements are addressed in the solution design/implementation

Additional Skills

Experience in consulting for CRM (preferably Salesforce.com or Peoplesoft CRM) based projects
Excellent client communication and relationship skills are a must
Experience in using Industry Standard Project Management methodologies and processes

Education