Senior Salesforce CRM Functional SME - Service Center

TecTammina; Pleasanton (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

A consulting firm is seeking a SalesForce Functional SME for Service Center. The ideal candidate has over 10 years of consulting experience, especially with Salesforce projects. Responsibilities include project management, business analysis, and developing functional specifications. A Bachelor’s or Master’s degree is essential. Excellent client communication skills are required. This is a full-time, permanent position based in Pleasanton, California.

Qualifications

• 10+ years of relevant consulting experience.
• Extensive experience in writing BRD and Functional Specification documents.
• Experience with CRM Projects, particularly SFDC implementation.

Responsibilities

• Coordinate, track, and monitor project progress and status.
• Conduct Feasibility Studies, Gap Analysis and Root Cause Analysis.
• Work with implementation team to address business requirements.

Skills

Consulting experience

Business analysis

Functional Specification writing

CRM application knowledge

Project management

Education

Bachelor's or Master's degree

Job description

A consulting firm is seeking a SalesForce Functional SME for Service Center. The ideal candidate has over 10 years of consulting experience, especially with Salesforce projects. Responsibilities include project management, business analysis, and developing functional specifications. A Bachelor’s or Master’s degree is essential. Excellent client communication skills are required. This is a full-time, permanent position based in Pleasanton, California.