Salesforce Functional SME - CRM & Service Center

TecTammina; Pleasanton (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

A consulting firm is looking for a SalesForce Functional SME for their Service Center in Pleasanton, California. The ideal candidate should have over 10 years of consulting experience and extensive knowledge in CRM applications, particularly Salesforce. Responsibilities will include writing functional specifications, conducting feasibility studies, and collaborating closely with project managers. Excellent communication skills and expertise in business analysis are essential for the role. A consultant certification is a plus.

Qualifications

• 10+ years of relevant consulting experience.
• Extensive experience in writing BRD and Functional Specification documents.
• Worked effectively with project managers to track and monitor project progress.
• In-depth understanding of CRM application capabilities and constraints.
• Experience in solution design, implementation, and testing of CRM applications.

Skills

Consulting

Business Analysis

Project Management

Feasibility Studies

Gap Analysis

Root Cause Analysis

CRM Solutions

Group Facilitation

Tools

Salesforce (SFDC)

Job description

A consulting firm is looking for a SalesForce Functional SME for their Service Center in Pleasanton, California. The ideal candidate should have over 10 years of consulting experience and extensive knowledge in CRM applications, particularly Salesforce. Responsibilities will include writing functional specifications, conducting feasibility studies, and collaborating closely with project managers. Excellent communication skills and expertise in business analysis are essential for the role. A consultant certification is a plus.