Salesforce Field Service Analyst — Scheduling & Routing (Hybrid)

Eliassen Group

Maryland Heights (MO)

Hybrid

USD 90,000 - 99,000

Full time

11 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k matching

Life Insurance

Job summary

Eliassen Group is seeking two Business Analysts to support a Salesforce Field Service workforce management implementation in Maryland Heights, MO. Hybrid 4 onsite, focusing on scheduling and routing to optimize technician deployment.

Roles will define features, gather requirements, and collaborate with product and delivery teams. 5–7 years of BSA experience and Salesforce Field Service expertise are required; relocation is possible for the right candidate.

Qualifications

5–7 years as a Business Systems Analyst with field-operations WFM experience.
Subject-matter expertise with Salesforce Field Service or comparable WFM platforms.
Background supporting 2–3 large-scale enterprise implementations.
Proficiency in scheduling, route optimization, appointment and capacity planning.
Ability to translate operational needs into clear requirements and measurable outcomes.

Responsibilities

Assess and shape incoming Salesforce Field Service feature requests with Product Management to define scope, users, and business outcomes.
Author clear business and functional requirements for TechMobile and Salesforce Field Service integrations supporting field technician operations.
Define value propositions and success metrics for each feature and partner with analytics teams to implement dashboards and reporting.
Maintain intake-to-delivery continuity so teams understand objectives, measures of success, and user impact.
Serve as SME for field-operations WFM capabilities including scheduling, dispatch, route optimization, appointment windows, capacity planning, and technician skill matching.
Collaborate with stakeholders to refine vague ideas into implementable features and validate delivered functionality against defined metrics.