Salesforce Field Service BA - Lead FSL Projects (St. Louis)

Key2Source INC; Creve Coeur (MO); On-site; USD 90,000 - 120,000; Part time

Job summary

First Roles is seeking a Business Analyst with hands-on Salesforce Field Service (FSL) experience to gather requirements, design solutions, and support field service implementations and enhancements. You will serve as the bridge between business stakeholders, dispatchers, field teams, and the technical team.

Responsibilities include leading workshops, translating needs into user stories and specs, configuring FSL components, and ensuring data flows and integrations are well-documented.

Qualifications

• 5+ years as a Business Analyst, including 2+ years on Salesforce projects.
• Hands-on experience with Salesforce Field Service (FSL), including scheduling, optimization, and the mobile app.
• Strong knowledge of Service Cloud and the Salesforce data model.
• Experience writing user stories, BRDs/FRDs, and process flows.
• Experience supporting UAT and Agile/Scrum delivery.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead requirements gathering and process-mapping workshops with operations, dispatch, and field service stakeholders
• Translate business needs into user stories, acceptance criteria, and functional specifications
• Configure and document FSL components: work types, service territories, resources, scheduling policies, work rules, service appointments, and work orders
• Define and validate scheduling and optimization requirements, including dispatch console and mobile app workflows
• Map integrations (ERP, inventory, billing, asset management) and document data flows
• Support data migration and data quality validation
• Write test cases, run UAT, and track defects to resolution
• Prepare training materials and support go-live and post-go-live adoption
• Maintain backlog and documentation in Jira, Confluence, or similar tools

Skills

FSL expertise

Business analysis

Requirements gathering

UAT & Agile delivery

Stakeholder management

Documentation (BRD/FRD)

Data flows knowledge

Tools

Jira

Confluence

Salesforce

Flow

MuleSoft

Job description

First Roles is seeking a Business Analyst with hands-on Salesforce Field Service (FSL) experience to gather requirements, design solutions, and support field service implementations and enhancements. You will serve as the bridge between business stakeholders, dispatchers, field teams, and the technical team.

Responsibilities include leading workshops, translating needs into user stories and specs, configuring FSL components, and ensuring data flows and integrations are well-documented.