Business Systems Analyst, Salesforce Field Service

Eliassen Group; Maryland Heights (MO); Híbrido; USD 90.000 - 99.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical Insurance

Dental Insurance

Vision Insurance

401k matching

Life Insurance

Resumo da vaga

Eliassen Group is seeking two Business Analysts to support a Salesforce Field Service workforce management implementation in Maryland Heights, MO. Hybrid 4 onsite, focusing on scheduling and routing to optimize technician deployment.

Roles will define features, gather requirements, and collaborate with product and delivery teams. 5–7 years of BSA experience and Salesforce Field Service expertise are required; relocation is possible for the right candidate.

Qualificações

• 5–7 years as a Business Systems Analyst with field-operations WFM experience.
• Subject-matter expertise with Salesforce Field Service or comparable WFM platforms.
• Background supporting 2–3 large-scale enterprise implementations.
• Proficiency in scheduling, route optimization, appointment and capacity planning.
• Ability to translate operational needs into clear requirements and measurable outcomes.

Responsabilidades

• Assess and shape incoming Salesforce Field Service feature requests with Product Management to define scope, users, and business outcomes.
• Author clear business and functional requirements for TechMobile and Salesforce Field Service integrations supporting field technician operations.
• Define value propositions and success metrics for each feature and partner with analytics teams to implement dashboards and reporting.
• Maintain intake-to-delivery continuity so teams understand objectives, measures of success, and user impact.
• Serve as SME for field-operations WFM capabilities including scheduling, dispatch, route optimization, appointment windows, capacity planning, and technician skill matching.
• Collaborate with stakeholders to refine vague ideas into implementable features and validate delivered functionality against defined metrics.

Conhecimentos

Business analyst

Field operations WFM

Scheduling

Routing

Requirements gathering

Stakeholder collaboration

Ferramentas

Salesforce Field Service

Oracle Field Service

ClickSoftware

ServiceNow FSM

SAP FSM

Microsoft Dynamics 365 Field Service

IFS/Clevest

Skedulo

Descrição da vaga

Description:

Hybrid 4 onsite in Maryland Heights, MO

Our client seeks two Business Analysts to support a Salesforce Field Service workforce management implementation that will optimize technician scheduling, routing, appointment windows, and capacity planning. One role will focus on scheduling and one role will focus on routing. The analysts will partner with product and delivery teams to assess features, define value, shape scope, and establish measurable success metrics while ensuring continuity from intake through delivery.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $65.00 to $72.00/hr. w2

Responsibilities:

• Assess and shape incoming Salesforce Field Service feature requests with Product Management to define scope, users, and business outcomes.
• Author clear business and functional requirements for TechMobile and Salesforce Field Service integrations supporting field technician operations.
• Define value propositions and success metrics for each feature and partner with analytics teams to implement dashboards and reporting.
• Maintain intake-to-delivery continuity so teams understand objectives, measures of success, and user impact.
• Serve as SME for field-operations WFM capabilities including scheduling, dispatch, route optimization, appointment windows, capacity planning, and technician skill matching.
• Collaborate with stakeholders to refine vague ideas into implementable features and validate delivered functionality against defined metrics.

Experience Requirements:

• 5 to 7 years as a Business Systems Analyst with hands-on field-operations WFM experience.
• Subject-matter expertise with Salesforce Field Service or comparable WFM platforms such as Oracle Field Service, ClickSoftware, ServiceNow FSM, SAP FSM, Microsoft Dynamics 365 Field Service, IFS/Clevest, ServicePower, or Skedulo.
• Background supporting 2 to 3 large-scale implementations in a large enterprise environment.
• Proficiency in technician scheduling, geographic route optimization, appointment and capacity planning, geofenced arrival, and skill/qualification matching.
• Ability to translate operational needs into clear requirements and measurable outcomes.
• St. Louis availability. Open to relocation.