Salesforce Enablement Specialist for Fintech Training

Aperia

Jacksonville (FL)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

401(k) matching

Life insurance

Paid time off

Parental leave

Disability insurance

Childcare assistance

Education reimbursement

Fitness membership

Volunteer time off

Job summary

Aperia Solutions is seeking a Salesforce Training and Enablement Specialist to consolidate onboarding and servicing on a unified Salesforce platform in Jacksonville, FL. You will design persona-based learning experiences for customer-facing teams and collaborate with Salesforce Professional Services, CoE, and stakeholders across Sales, Operations, Servicing, Onboarding, and Underwriting.

The role emphasizes building new training content from scratch, delivering live and virtual sessions, and

Qualifications

4–6 years in Salesforce instructional design, training development, or L&D with at least 2 years in customer service, fintech, payments, or SaaS.
Ability to design persona-based training that reflects how specific roles actually work.
Experience building multi-modal content: walkthroughs, e-learning, job aids, knowledge articles, and facilitator guides.
Working knowledge of adult learning theory (ADDIE, SAM, or equivalent).

Responsibilities

Design persona-based training for four onboarding personas across Sales, Servicing, Onboarding, and Underwriting.
Develop multi-modal content: illustrated walkthroughs, job aids, quick reference guides, e-learning modules, and facilitator guides.
Author Salesforce Knowledge articles organized by persona for self-service at point of need.
Build In-App Guidance walkthroughs that surface contextual help at the record level.