Salesforce Developer

Brite; Washington (District of Columbia); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Brite Systems Inc. is seeking a Salesforce Engineer to build and configure Service Cloud and Agentforce Voice capabilities, under the guidance of the Salesforce Lead Engineer. You will support modernization of client contact-center and loan-servicing workflows.

Responsibilities include configuring features, developing Salesforce components, and ensuring quality through unit testing and UAT with stakeholders. Remote/hybrid work options are available, with occasional in-person meetings.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 4+ years of Salesforce development experience.
• Salesforce Platform Developer I certification required; Platform Developer II preferred.
• Experience with Service Cloud; Agentforce or AI-enabled service tooling experience a plus.
• Prior experience delivering in an Agile/Scrum environment.
• Government contracting experience with a professional services/consulting organization a plus.

Responsibilities

• Configure and develop Service Cloud and Agentforce Voice features per designs approved by the Salesforce Lead Engineer.
• Build and unit-test Salesforce components supporting contact-center and loan-servicing use cases.
• Support integration testing with MuleSoft flows connecting Salesforce to Snowflake and legacy systems.
• Participate in two-week sprint ceremonies, including planning, review, and retrospective.
• Document configuration and support user acceptance testing sessions with client stakeholders.
• Assist with release deployment and post-release support under the Lead Engineer's release management process.

Skills

Salesforce development

Service Cloud

Agile/Scrum

Communication

Education

Bachelor's degree in CS/IS or equivalent

Tools

Agentforce

MuleSoft

Snowflake

Job description

Brite Systems Inc. is a U.S.-based, AI-led digital transformation company. Since 2006, we have helped government and nonprofit organizations modernize their technology, improve operations, and deliver better outcomes for the communities they serve.

Headquartered in Indianapolis, Brite brings together expertise across Salesforce, AWS, MuleSoft, AI, and our proprietary Enlite Accelerator to solve complex challenges and create meaningful impact.

At Brite, you’ll be part of a collaborative, people-first team where innovation, continuous learning, and meaningful work come together. We’re proud to be recognized among Indiana’s fastest-growing companies, named to the Inc. 5000 list of America’s fastest-growing private companies, and recognized as a Great Place to Work in Indiana for seven years.

Join Brite to build innovative technology, grow your career, and make a difference.

Job Description

The Salesforce Engineer builds and configures Service Cloud and Agentforce Voice capabilities under the direction of the Salesforce Lead Engineer, supporting client's contact-center and loan-servicing workflow modernization.

Responsibilities

• Configure and develop Service Cloud and Agentforce Voice features per designs approved by the Salesforce Lead Engineer.
• Build and unit-test Salesforce components supporting contact-center and loan-servicing use cases.
• Support integration testing with MuleSoft flows connecting Salesforce to Snowflake and legacy systems.
• Participate in two-week sprint ceremonies, including planning, review, and retrospective.
• Document configuration and support user acceptance testing sessions with client stakeholders.
• Assist with release deployment and post-release support under the Lead Engineer's release management process.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 4+ years of Salesforce development experience.
• Salesforce Platform Developer I certification required; Platform Developer II preferred.
• Experience with Service Cloud; Agentforce or AI-enabled service tooling experience a plus.
• Prior experience delivering in an Agile/Scrum environment.
• Government contracting experience with a professional services/consulting organization a plus.

Work Type

Remote / Hybrid (mostly work remote with occasional in-person meetings)

Brite Systems is an Equal Employment Opportunity and Aff… Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.