Salesforce Data & Systems Analyst - Nonprofit

obama; United States; Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

The Obama Foundation seeks a Development Data & Systems Analyst to optimize and maintain our Salesforce CRM ecosystem, ensuring data integrity for principal gifts, donor recognition tracking, and reporting pipelines. You will lead the internal data ticketing system, deliver technical support, and co-design new Salesforce workflows for duplicate management and complex grant reporting.

As a core technical resource, you will perform regular data quality audits, QA testing, and create comprehensive

Qualifications

• 1–2 years of hands-on experience in database management, data analytics, or systems administration, preferably in a nonprofit development/advancement setting.
• Proficiency with Salesforce CRM in a nonprofit context (Salesforce NPSP).

Responsabilités

• Take ownership of the Development team's Salesforce ticketing system, prioritizing, triaging, and resolving data, reporting, and system access requests within SLAs.
• Provide technical guidance and user support across the team; draft technical docs, SOPs, and user guides; co-lead quarterly database training for development analysts.
• Design, build, and enforce standardized Salesforce workflows to track donor naming opportunities, recognition, and bespoke benefits for donors.
• Build custom tracking frameworks, reports, and dashboards in Salesforce to capture lifecycle, milestones, and reporting triggers for complex gifts and grants.
• Conduct QA testing in Salesforce sandbox for new features, fixes, or integrations before production deployment.
• Perform data hygiene tasks: cleanup, auditing, mass uploads, and duplicate merges; document data standards and configurations.
• Cross-train on gift processing procedures to serve as surge backup during peak fundraising periods.

Connaissances

Data analytics

Database management

Support & training

Cross-functional collaboration

Outils

Salesforce CRM (NPSP)

Salesforce Sandbox

Description du poste

The Obama Foundation seeks a Development Data & Systems Analyst to optimize and maintain our Salesforce CRM ecosystem, ensuring data integrity for principal gifts, donor recognition tracking, and reporting pipelines. You will lead the internal data ticketing system, deliver technical support, and co-design new Salesforce workflows for duplicate management and complex grant reporting.

As a core technical resource, you will perform regular data quality audits, QA testing, and create comprehensive