Development Data & Systems Analyst

BOF The Barack Obama Foundation; Illinois; Hybrid; USD 52,000 - 65,000; Full time

Job summary

The Barack Obama Foundation is seeking a Division Ticketing Lead & Technical Support to own the Development team’s Salesforce ticketing system, triage requests, and ensure timely responses within SLAs from frontline fundraisers and operations staff.

You will train staff, draft documentation, build standardized Salesforce workflows for donor recognition and gifts, and develop dashboards to track grants, gifts, and lifecycle milestones, while maintaining data integrity in a remote Chicago-area

Qualifications

• Experience with Salesforce CRM in nonprofit context; build reports and dashboards.
• Proven track record managing a data or ticketing queue for frontline staff.
• Analytical mindset with strong attention to data accuracy and hygiene.

Responsibilities

• Own Salesforce ticketing system for Development team; triage requests within SLAs.
• Provide frontline technical support; draft SOPs and user guides.
• Design standardized Salesforce workflows for donor recognition and gifts.
• Build reports and dashboards to track grants, gifts, and lifecycle milestones.
• Conduct QA testing in Salesforce sandbox before production.
• Maintain data hygiene, audits, and data integrity.
• Identify manual data-entry pain points and document configurations.
• Cross-train on gift processing and back-up during peak cycles.

Skills

Salesforce CRM

Nonprofit fundraising

Data analytics

Ticketing system management

Report/dashboard building

QA/testing

Cross-functional collaboration

Tools

Salesforce NPSP

Salesforce Nonprofit Cloud

Reporting tools & dashboards

Job description

Core Job Responsibilities

Division Ticketing Lead & Technical Support Help Desk Management: Take direct ownership of the Development team’s Salesforce ticketing system. Receive, prioritize, triage, and resolve incoming data, reporting, and system access requests from frontline fundraisers and operations staff within established SLAs.

Frontline Technical Support & Training: Provide technical guidance and user support across the team. Assist in drafting technical documentation, SOPs, and user guides, co-leading quarterly database training sessions for development analysts and lead onboarding Salesforce training for new Development staff.

Salesforce Systems Optimization & Custom Tracking Recognition & Benefit Tracking: Partner with the Manager to design, build, and enforce standardized Salesforce workflows to accurately track donor naming opportunities, physical/digital recognition, and bespoke benefit fulfillment for OPC and Principal Gift donors.

Grants & Gift Reporting Architecture: Build custom tracking frameworks, reports, and dashboards in Salesforce to capture the full lifecycle, financial milestones, and reporting triggers for complex institutional gifts and grants.

QA Testing & System Enhancements: Conduct rigorous quality assurance (QA) testing in the Salesforce sandbox environment for new features, bug fixes, third-party integrations, or automation flows that are deployed to production.

Data Hygiene, Auditing & Quality Assurance Data Integrity & Auditing: Execute regular data cleanup initiatives, quality control queries, mass data uploads, and duplicate record merges to maintain a pristine CRM database.

Workflow Automation & Documentation: Identify manual, repetitive data entry pain points across the department and recommend automated solutions. Maintain comprehensive, up-to-date documentation of database configurations and data standards.

Cross-Functional & Revenue Backup Gift Processing Backup: Cross-train on all gift processing, lockbox, wire transfer, and batching procedures under the guidance of the Gift Acceptance team, serving as vital cross-functional surge backup during fiscal year-end and peak fundraising cycles.

Key Deliverables / Outcomes

Rapid, high-touch resolution of all internal data ticketing requests, maintaining reliable and timely responses to internal stakeholders, in support of strong customer service to donors and prospects Standardized, fully functional Salesforce tracking systems, reports, and dashboards for donor benefits, OPC recognition, and fundraising revenue . Clean, accurate, and regularly audited Salesforce data, ensuring a trusted source of truth for the Development team. Comprehensive, updated user documentation and technical knowledge-base resources for the Development team.

Required Qualifications

1-2 years of hands-on experience in database management, data analytics, or systems administration, specifically within a non-profit development/advancement environment preferred. Proficiency with Salesforce CRM in a non-profit context (Salesforce NPSP or Nonprofit Cloud experience strongly preferred); ability to build complex custom reports, dashboards, and fields. Proven experience managing a data request queue or ticketing help desk system, with a track record of translating complex technical concepts for non-technical frontline staff. Strong analytical, problem-solving, and quality-assurance skills; meticulous attention to detail regarding data accuracy and hygiene. Familiarity with non-profit fundraising mechanics, including major gifts, principal donor recognition, multi-year pledge schedules, and grant tracking. Ability to manage competing priorities, work collaboratively across cross-functional teams, and adapt to a fast-paced, high-growth organizational environment. Commitment to the values and mission of the Foundation.

Salary and Location

The salary range for this role is between $51,965 and $64,980.

This is a remote role based in the Chicago area.

For an overview of our benefits package, including insurance, paid time off, retirement & more, please visit https://www.obama.org/careers/.

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at [e-mail] if you require a reasonable accommodation to complete this application.

About the Obama Foundation

At the Obama Foundation, we are guided by a core belief: that ordinary people working together can change history. Our mission is to inspire those people to take action, empower them to change their world for the better, and connect them so they can achieve more together than they can alone. We were founded by community organizers, so when we seek change, we do it by bringing people together. That approach begins at home, on the South Side of Chicago, where we are building the Obama Presidential Center. The Center represents a historic opportunity for Chicago: a chance to build a world-class museum and public gathering space that celebrates our nation’s first African American President and First Lady, steps away from where he began his career, where she was raised, and where—together—they made their home. But that approach extends to all our work, whether it’s holding leadership training sessions in communities throughout the U.S., bringing local leaders together in countries around the world, working to support the global education of girls, or ensuring young men of color have pathways to opportunity. As President Obama has said, “we cannot solve the challenges of our time unless we solve them together.” So join us. For more information, please visit www.obama.org.