Remote Salesforce Data & Systems Analyst

BOF The Barack Obama Foundation

Illinois

Hybrid

USD 52,000 - 65,000

Full time

7 days ago

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Job summary

The Barack Obama Foundation is seeking a Division Ticketing Lead & Technical Support to own the Development team’s Salesforce ticketing system, triage requests, and ensure timely responses within SLAs from frontline fundraisers and operations staff.

You will train staff, draft documentation, build standardized Salesforce workflows for donor recognition and gifts, and develop dashboards to track grants, gifts, and lifecycle milestones, while maintaining data integrity in a remote Chicago-area

Qualifications

Experience with Salesforce CRM in nonprofit context; build reports and dashboards.
Proven track record managing a data or ticketing queue for frontline staff.
Analytical mindset with strong attention to data accuracy and hygiene.

Responsibilities

Own Salesforce ticketing system for Development team; triage requests within SLAs.
Provide frontline technical support; draft SOPs and user guides.
Design standardized Salesforce workflows for donor recognition and gifts.
Build reports and dashboards to track grants, gifts, and lifecycle milestones.
Conduct QA testing in Salesforce sandbox before production.
Maintain data hygiene, audits, and data integrity.
Identify manual data-entry pain points and document configurations.
Cross-train on gift processing and back-up during peak cycles.