Development Data & Systems Analyst

obama; United States; Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

The Obama Foundation seeks a Development Data & Systems Analyst to optimize and maintain our Salesforce CRM ecosystem, ensuring data integrity for principal gifts, donor recognition tracking, and reporting pipelines. You will lead the internal data ticketing system, deliver technical support, and co-design new Salesforce workflows for duplicate management and complex grant reporting.

As a core technical resource, you will perform regular data quality audits, QA testing, and create comprehensive

Qualificações

• 1–2 years of hands-on experience in database management, data analytics, or systems administration, preferably in a nonprofit development/advancement setting.
• Proficiency with Salesforce CRM in a nonprofit context (Salesforce NPSP).

Responsabilidades

• Take ownership of the Development team's Salesforce ticketing system, prioritizing, triaging, and resolving data, reporting, and system access requests within SLAs.
• Provide technical guidance and user support across the team; draft technical docs, SOPs, and user guides; co-lead quarterly database training for development analysts.
• Design, build, and enforce standardized Salesforce workflows to track donor naming opportunities, recognition, and bespoke benefits for donors.
• Build custom tracking frameworks, reports, and dashboards in Salesforce to capture lifecycle, milestones, and reporting triggers for complex gifts and grants.
• Conduct QA testing in Salesforce sandbox for new features, fixes, or integrations before production deployment.
• Perform data hygiene tasks: cleanup, auditing, mass uploads, and duplicate merges; document data standards and configurations.
• Cross-train on gift processing procedures to serve as surge backup during peak fundraising periods.

Conhecimentos

Data analytics

Database management

Support & training

Cross-functional collaboration

Ferramentas

Salesforce CRM (NPSP)

Salesforce Sandbox

Descrição da oferta de emprego

At The Obama Foundation, our mission is to inspire, empower, and connect people to change their world. We seek to build an active democratic culture where people are equipped and motivated to make change in the communities where they live, work, and play. Right here on the South Side of Chicago, we're building a home for this vision, a global center for change with a range of opportunities - coordinated programming, community outreach events, educational moments, and more - that invite visitors from down the block or across the globe to turn hope into action.

Achieving our ambitious goals starts with an exceptional team built on our Hope to Action Values - Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope. A Framework that anyone, anywhere, can use to build trust, activate participation, and expand opportunity in their community.

Purpose of the Role

Reporting directly to the Manager of Development Data, the Development Data & Systems Analyst is a critical technical role responsible for optimizing, maintaining, and innovating within the Foundation's Salesforce CRM ecosystem. As the Foundation expands its Principal Gifts function, this role ensures our data architecture, donor recognition tracking, and reporting pipelines run with peak efficiency.

The Analyst serves as the primary technical lead for the Development division's internal data ticketing system, fulfilling custom report requests, troubleshooting user issues, and delivering technical support to frontline fundraisers. Additionally, this role co-designs and tests new Salesforce workflows - specifically for duplicate management, activity tracking, and complex grant reporting - while performing regular database quality control audits. While not a primary gift processor, the Analyst maintains cross-training in gift intake to serve as strategic backup during peak fiscal thresholds and PTO coverage.

Core Job Responsibilities

• Division Ticketing Lead & Technical Support
  • Help Desk Management: Take direct ownership of the Development team's Salesforce ticketing system. Receive, prioritize, triage, and resolve incoming data, reporting, and system access requests from frontline fundraisers and operations staff within established SLAs.
  • Frontline Technical Support & Training: Provide technical guidance and user support across the team. Assist in drafting technical documentation, SOPs, and user guides, co-leading quarterly database training sessions for development analysts and lead onboarding Salesforce training for new Development staff.
• Salesforce Systems Optimization & Custom Tracking
  • Recognition & Benefit Tracking: Partner with the Manager to design, build, and enforce standardized Salesforce workflows to accurately track donor naming opportunities, physical/digital recognition, and bespoke benefit fulfillment for OPC and Principal Gift donors.
  • Grants & Gift Reporting Architecture: Build custom tracking frameworks, reports, and dashboards in Salesforce to capture the full lifecycle, financial milestones, and reporting triggers for complex institutional gifts and grants.
  • QA Testing & System Enhancements: Conduct rigorous quality assurance (QA) testing in the Salesforce sandbox environment for new features, bug fixes, third party integrations, or automation flows that are deployed to production.
• Data Hygiene, Auditing & Quality Assurance
  • Data Integrity & Auditing: Execute regular data cleanup initiatives, quality control queries, mass data uploads, and duplicate record merges to maintain a pristine CRM database.
  • Workflow Automation & Documentation: Identify manual, repetitive data entry pain points across the department and recommend automated solutions. Maintain comprehensive, up-to-date documentation of database configurations and data standards.
• Cross-Functional & Revenue Backup
  • Gift Processing Backup: Cross-train on all gift processing, lockbox, wire transfer, and batching procedures under the guidance of the Gift Acceptance team, serving as vital cross-functional surge backup during fiscal year-end and peak fundraising cycles.

Key Deliverables / Outcomes

• Rapid, high touch resolution of all internal data ticketing requests, maintaining reliable and timely responses to internal stakeholders, in support of strong customer service to donors and prospects
• Standardized, fully functional Salesforce tracking systems, reports, and dashboards for donor benefits, OPC recognition, and fundraising revenue .
• Clean, accurate, and regularly audited Salesforce data, ensuring a trusted source of truth for the Development team.
• Comprehensive, updated user documentation and technical knowledge-base resources for the Development team.

Required Qualifications

• 1-2 years of hands-on experience in database management, data analytics, or systems administration, specifically within a non-profit development/advancement environment preferred.
• Proficiency with Salesforce CRM in a non-profit context (Salesforce NPSP