Salesforce/CRM Tester

Stafford Gray; Lansing (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

Stafford Gray seeks a Salesforce/CRM Tester to validate Salesforce applications and Azure DevOps test artifacts for an enterprise contact center platform. You will craft test plans and scripts, work in an agile environment, and collaborate with customers, vendors, and development teams.

The role emphasizes hands-on test design, automation opportunities, REST/SOAP APIs, and ensuring security and performance. Strong communication, problem-solving, and ability to transfer knowledge are essential.

Qualifications

• Salesforce QA/testing experience (6+ years) is required.
• Salesforce Service Cloud experience (4+ years) is required.
• Azure DevOps Test Suite experience (4+ years) is required.
• Nice CXone or CCaaS testing experience (4 years) is preferred.
• SQL experience (1 year) is preferred.
• Selenium or other test automation tools (1 year) is preferred.
• Experience in government or public-sector IT processes and guidelines is preferred.
• Knowledge of Salesforce object knowledge (flows, AppExchange, Lightning, Apex).
• Ability to create and utilize test scripts.

Responsibilities

• Write and maintain test plans and suites in Azure DevOps.
• Design and execute test scripts for Salesforce/CRM applications.
• Collaborate with customer, vendor, and development teams to define tests.
• Develop automated test scripts and identify automation opportunities.
• Ensure tests meet performance and security requirements.
• Maintain traceability between tests, results, and requirements.

Skills

Salesforce QA/testing

Service Cloud

Azure DevOps

CCaaS Testing

SQL

Selenium/Test Automation

Govt IT experience

Test scripting

Tools

Azure DevOps

Job description

As a Salesforce/CRM Tester, you'll be comfortable testing Salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases for an enterprise contact center platform. Responsibilities for this position include but are not limited to:

• Work in an agile environment and understand agile methodologies.
• Participate in vendor requirement sessions with customers and be comfortable writing Test Plans/Test Suites in Azure DevOps that are easily maintainable.
• Work with the customer, vendor, and Development Team to define test scripts based on requirements for new projects and future enhancements.
• Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
• Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.
• Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
• Strong hands-on experience writing positive and negative test cases in Azure DevOps as per Salesforce application needs.
• Identify automation framework opportunities and make recommendations for improvements.
• Familiarity with testing Salesforce Service Cloud, including web services and REST API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Develop and write automated test scripts and plans to ensure software functions as expected.
• Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
• Knowledge of quality assurance methodologies and automation testing tools.
• Ensure proposed solutions adhere to enterprise security guidelines and standards throughout the application lifecycle.
• Proven record of delivering business value by leveraging technology; able to communicate strategic technical concepts at an executive level.
• Devise a training plan for the team for a smooth transition to Maintenance & Operations.
• Self-motivated, able to work under dynamic conditions and within deadlines.
• Ability to effectively transfer knowledge and flex according to the situation.
• Excellent written and verbal communication skills.
• Facilitation and problem-solving skills.

Salesforce Testing

• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• Participation in each phase of full Salesforce lifecycle implementations.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Understanding of Salesforce Production and Sandboxes.
• Analyze the impact of new solutions/enhancements and run appropriate regression testing.

Azure DevOps for QA Tester

• Document and evaluate test results and defects; track and manage defects through to resolution in Azure DevOps.
• Ensure full traceability between test scripts, results, and requirements.
• Maintain and enhance existing test scripts.
• Azure DevOps experience with Test Suite preparation.

Qualifications

• Salesforce QA/testing: 6 years (Required)
• Salesforce Service Cloud: 4 years (Required)
• Azure DevOps Test Suite: 4 years (Required)
• Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional)
• SQL: 1 year (Preferred/Optional)
• Selenium/Test Automation or other test automation tools: 1 year (Preferred)
• Experience in government or public-sector IT processes and guidelines (Preferred)
• Salesforce object knowledge — flows, AppExchange packages, Lightning, Apex — through real-world experience or hands-on background
• Knowledge of testing/QA best practices
• Ability to create and utilize test scripts