Salesforce / CRM Tester - DTMB

I O DATASPHERE; Lansing (MI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Michigan Department of Technology, Management & Budget (DTMB) seeks a Salesforce/CRM Tester to verify Salesforce applications and design, maintain, and execute test cases using Azure DevOps in an agile environment.

The role requires hands-on QA with Salesforce Service Cloud, API testing (REST, SOAP), and automation scripting; hybrid work in Lansing, MI with on-site days Tue/Wed, and eligibility for various work visas.

Qualifications

• Knowledge of testing/QA best practices.
• Ability to create and utilize test scripts.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Self-motivated and can work under dynamic conditions and within deadlines.
• Ability to effectively transfer knowledge and adapt to different situations.
• Excellent written and verbal communication skills.
• Facilitation and problem-solving skills.

Responsibilities

• Work in an agile environment and understand agile methodologies.
• Participate in vendor requirement sessions with customers and write Test Plans/Test Suites in Azure DevOps.
• Define Test scripts based on requirements for new projects and enhancements.
• Interpret requirements/user stories and write test cases using Azure DevOps.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Develop and write automated test scripts and plans for software validation.
• Maintain and enhance existing test scripts and ensure traceability to client requirements.
• Identify automation framework improvements and recommend optimizations.
• Familiarity with testing Salesforce Service Cloud, web services, Rest API, SOAP API, and Bulk API.
• Work with test engineers to implement new automation scripts in CI environments.

Job description

Client Name Michigan Department of Technology, Management & Budget (DTMB)

Requisition 165025

Location Lansing, MI

Duration 1 year

Due Date 09/01/2026

C2C Possible Yes. Rate depends on experience

Interview Method Webcam & Onsite

NOTE: Local candidates only (must reside within 90-miles from Lansing, MI. Relocation not allowed. Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. (Tuesday/Wednesday). MS Teams video for 1st round interviews and 2nd round interviews will be conducted in person at Lansing office. We can accept H1b, H4, TN and other valid work visas for IT. However we cannot accept OPT or CPT visas at this time.

Description:

Our client seeks a Salesforce/CRM Tester who is comfortable with Testing salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases.

Tasks

• Work in an agile environment and understand agile methodologies.
• Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for SOM.
• Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.
• Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
• Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.
• Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
• Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.
• Identify automation framework and make recommendations for improvements.
• Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Develops and writes automated test scripts and plans to ensure that software functions as expected.
• Work with test engineers to implement new automation scripts and diagnose problems
• with existing scripts in a Continuous Integration environment.
• Knowledge of quality assurance methodologies and automation testing tools.
• Ensures the proposed solutions adhere to security guidelines and standards throughout the application lifecycle.
• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
• Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.
• Participation in each phase of full Salesforce lifecycle implementations.
• Analyze the impact of new solutions/enhancements and run appropriate regression testing.
• Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.
• Ensure full traceability between test scripts, results, and client requirements.
• Maintain and enhance existing test scripts.

Knowledge, Skills and Abilities Required:

• Knowledge of testing/QA best practices
• Ability to create and utilize test scripts
• In-depth understanding of the capabilities and constraints of Salesforce.
• Self-motivated and can work under dynamic conditions and within deadlines.
• Ability to effectively transfer knowledge and flex according to the situation.
• Excellent written and verbal communication skills.
• Facilitation and problem-solving skills.

Skills Required

• 6 years - Salesforce QA/Testing
• 4 years - Salesforce Service Cloud
• 4 years - Azure DevOps Test Suite
• Associate's degree (Include on resume)
• 4 years - Nice CXone or other CCaaS Testing
• 1 year - SQL
• 1 year - Selenium/Test Automation or other Test automation tools
• Understanding of Salesforce Production and Sandboxes.
• Salesforce object knowledge such as flows, AppExchange packages, Lightning, Apex, and Significant QA Experience. (This can come either in the form of real-world experience or actual hands-on background with Salesforce)
• Experience with Government / Public Health Processes and guidelines