Salesforce CRM Business Analyst | Process & Insights

AARATECH; St. Louis (MO, IL); On-site; USD 65,000 - 75,000; Full time

Job summary

Aaratech Inc. is seeking a Business Analyst – CRM / Salesforce to analyze requirements and improve CRM processes. You will work with business users and IT to deliver scalable Salesforce solutions, enhancing sales, service, and customer engagement.

Requirements include a BA background with Salesforce experience, strong analytical and communication skills, and ability to document functional specs. This is a US-based role in Missouri with fulltime work authorization.

Qualifications

• Bachelor's degree in Business Administration, IT, CS, or related field.
• 2–3 years of BA experience with CRM/Salesforce projects.
• Experience gathering requirements and documenting functional specs.
• Knowledge of Salesforce CRM and business process analysis.
• Strong analytical, communication, and problem-solving skills.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Collaborate with business, sales, marketing, and IT to support Salesforce initiatives.
• Analyze CRM processes and recommend improvements.
• Develop process documentation, reports, and dashboards.
• Support testing, UAT, and implementation activities.
• Present updates and recommendations to stakeholders.

Skills

Business analysis

CRM

Salesforce

Requirements gathering

Documentation

Process analysis

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in Business Administration/IT/CS

Tools

Salesforce CRM

Jira

Azure DevOps

SQL

Power BI

Tableau

Job description

Aaratech Inc. is seeking a Business Analyst – CRM / Salesforce to analyze requirements and improve CRM processes. You will work with business users and IT to deliver scalable Salesforce solutions, enhancing sales, service, and customer engagement.

Requirements include a BA background with Salesforce experience, strong analytical and communication skills, and ability to document functional specs. This is a US-based role in Missouri with fulltime work authorization.