Business Analyst

AARATECH; St. Louis (MO, IL); On-site; USD 65,000 - 75,000; Full time

Job summary

Aaratech Inc. is seeking a Business Analyst – CRM / Salesforce to analyze requirements and improve CRM processes. You will work with business users and IT to deliver scalable Salesforce solutions, enhancing sales, service, and customer engagement.

Requirements include a BA background with Salesforce experience, strong analytical and communication skills, and ability to document functional specs. This is a US-based role in Missouri with fulltime work authorization.

Qualifications

• Bachelor's degree in Business Administration, IT, CS, or related field.
• 2–3 years of BA experience with CRM/Salesforce projects.
• Experience gathering requirements and documenting functional specs.
• Knowledge of Salesforce CRM and business process analysis.
• Strong analytical, communication, and problem-solving skills.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Collaborate with business, sales, marketing, and IT to support Salesforce initiatives.
• Analyze CRM processes and recommend improvements.
• Develop process documentation, reports, and dashboards.
• Support testing, UAT, and implementation activities.
• Present updates and recommendations to stakeholders.

Skills

Business analysis

CRM

Salesforce

Requirements gathering

Documentation

Process analysis

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in Business Administration/IT/CS

Tools

Salesforce CRM

Jira

Azure DevOps

SQL

Power BI

Tableau

Job description

Job Title: Business Analyst – CRM / Salesforce

Experience: 2–3 years

Compensation: $65,000 – $75,000 per year

Work Authorization

At this time, we are only able to consider candidates who are authorized to work in the United States without sponsorship.

Job Summary

Aaratech Inc. is seeking a Business Analyst – CRM / Salesforce to support CRM initiatives by analyzing business requirements, improving customer relationship management processes, and delivering scalable Salesforce solutions. You will work closely with business users and technical teams to enhance sales, service, and customer engagement.

Key Responsibilities

• Gather, analyze, and document business and functional requirements.
• Collaborate with business, sales, marketing, and IT teams to support Salesforce initiatives.
• Analyze CRM processes and recommend business improvements.
• Develop process documentation, reports, and dashboards.
• Support system testing, user acceptance testing (UAT), and implementation activities.
• Present business recommendations and project updates to stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• 2–3 years of experience as a Business Analyst with CRM or Salesforce projects.
• Experience gathering business requirements and documenting functional specifications.
• Knowledge of Salesforce CRM and business process analysis.
• Strong analytical, communication, and problem-solving skills.

Preferred Skills

• Experience with Salesforce Sales Cloud or Service Cloud.
• Familiarity with SQL, Power BI, or Tableau.
• Knowledge of Agile or Scrum methodologies.
• Experience with Jira or Azure DevOps.
• Any certifications such as Salesforce Administrator, Salesforce Business Analyst, CBAP, or Certified ScrumMaster (CSM) are a plus.

About Aaratech Inc.

Aaratech Inc. is a technology-driven organization focused on delivering innovative solutions across cybersecurity, healthcare, and enterprise domains. We are committed to helping organizations optimize customer engagement and business performance through innovative CRM and technology solutions.