Salesforce CRM Analyst I for Fundraising & Donor Insights

K-LOVE; Franklin (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Disability & Life Insurance

401K with match

Parental Leave

PTO & Holidays

Events access

Leadership & Career Development

Job summary

K-LOVE, a nonprofit ministry in Franklin, TN, seeks a CRM Business Analyst I to optimize Salesforce for fundraising and donor engagement. You will gather requirements, analyze processes, and translate needs into scalable CRM solutions.

Responsibilities include building reports and dashboards, testing new features, and training staff to leverage CRM capabilities. A passion for the mission is essential.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 1–3 years in business analysis, gathering requirements and improving systems.
• Experience with CRM systems, especially Salesforce reporting and dashboards.
• Strong written and verbal communication, stakeholder collaboration.

Responsibilities

• Perform CRM-focused business analysis by identifying workflow and system improvements in Salesforce.
• Conduct discovery, synthesize needs, evaluate capabilities, translate findings into solutions.
• Evaluate options and help implement strategies to strengthen fundraising outcomes.
• Troubleshoot data and system issues with technical teams to sustain solutions.
• Partner with fundraisers, data analysts, and tech teams to design enhancements.
• Build and maintain Salesforce reports and dashboards for actionable insights.
• Support Gift Services with process improvements for accuracy and timely entry.
• Provide UAT for Salesforce features and assist in adoption training.

Skills

CRM knowledge

Salesforce

Requirements gathering

Stakeholder comms

Team collaboration

Data analysis

Communication skills

Education

Bachelor's Degree

Tools

Salesforce reports

Dashboards

Job description

K-LOVE, a nonprofit ministry in Franklin, TN, seeks a CRM Business Analyst I to optimize Salesforce for fundraising and donor engagement. You will gather requirements, analyze processes, and translate needs into scalable CRM solutions.

Responsibilities include building reports and dashboards, testing new features, and training staff to leverage CRM capabilities. A passion for the mission is essential.