CRM Business Analyst I

K-LOVE; Franklin (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Disability & Life Insurance

401K with match

Parental Leave

PTO & Holidays

Events access

Leadership & Career Development

Job summary

K-LOVE, a nonprofit ministry in Franklin, TN, seeks a CRM Business Analyst I to optimize Salesforce for fundraising and donor engagement. You will gather requirements, analyze processes, and translate needs into scalable CRM solutions.

Responsibilities include building reports and dashboards, testing new features, and training staff to leverage CRM capabilities. A passion for the mission is essential.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 1–3 years in business analysis, gathering requirements and improving systems.
• Experience with CRM systems, especially Salesforce reporting and dashboards.
• Strong written and verbal communication, stakeholder collaboration.

Responsibilities

• Perform CRM-focused business analysis by identifying workflow and system improvements in Salesforce.
• Conduct discovery, synthesize needs, evaluate capabilities, translate findings into solutions.
• Evaluate options and help implement strategies to strengthen fundraising outcomes.
• Troubleshoot data and system issues with technical teams to sustain solutions.
• Partner with fundraisers, data analysts, and tech teams to design enhancements.
• Build and maintain Salesforce reports and dashboards for actionable insights.
• Support Gift Services with process improvements for accuracy and timely entry.
• Provide UAT for Salesforce features and assist in adoption training.

Skills

CRM knowledge

Salesforce

Requirements gathering

Stakeholder comms

Team collaboration

Data analysis

Communication skills

Education

Bachelor's Degree

Tools

Salesforce reports

Dashboards

Job description

Called to K-LOVE

Inspiring People to Move Closer to Jesus

At K-LOVE, every role is ministry.

Overview

Called to K-LOVE

Inspiring People to Move Closer to Jesus

At K-LOVE, every role is ministry.

We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.

If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.

The CRM Business Analyst I supports the effective operation and continuous improvement of Salesforce as a strategic tool for fundraising and donor engagement. This role conducts CRM-focused business analysis, gathers and documents business requirements, evaluates workflow and system improvement opportunities, and translates operational needs into scalable Salesforce solutions. The CRM Business Analyst contributes to enhancement, testing, reporting, and implementation support to strengthen fundraising effectiveness and donor engagement outcomes.

• This is an in-office position in Franklin, TN

Do our values align with yours? Mission, Beliefs & Values . If so, please read on.

Here’s just some of what you will be doing daily…

• Perform CRM-focused business analysis activities by identifying workflow and system improvement opportunities and developing solution options within Salesforce.
• Conduct discovery, synthesizes operational needs, evaluates system capabilities, data integrity considerations, and user experience factors, and translates those findings into structured process and system solutions.
• Evaluate solution options, estimates potential operational impact, and contributes to implementation strategies to strengthen fundraising effectiveness and donor engagement outcomes.
• Troubleshoot data and system issues, identifies root causes, and develops sustainable solutions in partnership with technical teams.
• Partner with fundraisers, data analysts, and tech teams to design and implement enhancements that support fundraising and donor engagement
• Build and maintain Salesforce reports and dashboards that provide fundraisers with clear, actionable insights.
• Support Gift Services processes by identifying system or workflow improvements that enhance accuracy and timely gift entry and donor support.
• Provide User Acceptance Testing (UAT) for new Salesforce features and related platforms enhancements to ensure alignment with defined business requirements and operational needs.
• Provide training and onboarding support for new hires to ensure effective adoption of CRM processes.
• Perform other duties as assigned.

We are looking for a very specific skill set and business acumen. If you can say yes to each of these requirements, then we want to meet you!

• Bachelor's Degree, or combination of education/training with relevant experience.
• Minimum 1-3 years of experience in business analysis, including gathering requirements, supporting users, and improving system processes.
• Skilled at gathering, analyzing, and organizing information from stakeholders to define clear requirements.
• General understanding and curiosity of how systems and processes work.
• Experience with CRM systems (Salesforce or similar), particularly in reporting and dashboard creation
• Organized, detailed, and customer focused
• A collaborative communicator who thrives in a team environment.
• Proactive in identifying issues and opportunities for improvement, with a solutions-focused mindset.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

Why work for K-LOVE?

K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. K-LOVE employs nearly 500 team members between its office in Nashville, TN and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs

“As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and equal employment opportunities regardless of protected class, characteristic or status. However, K-LOVE is a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, p ursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith, Mission, Vision, and Values. Also, as a religious non‑profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”