Salesforce CRM Analyst I for Fundraising & Donor Engagement

K-LOVE & Air1; Franklin (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K with company match

Parental leave with Baby Bonding pay

PTO & holidays

Exclusive access to events

Job summary

K-LOVE & Air1 seeks a CRM Business Analyst I to optimize Salesforce for fundraising and donor engagement. This in-office role in Franklin, TN involves defining requirements, building dashboards, testing features, and partner collaboration with fundraising and tech teams.

The role requires a degree and 1–3 years of business analysis experience, with a strong focus on CRM systems, reporting, and process improvement aligned to our ministry mission.

Qualifications

• Bachelor's Degree or combination of education/training with relevant experience.
• 1–3 years of experience in business analysis, including gathering requirements, supporting users, and improving system processes.
• Skilled at gathering, analyzing, and organizing information from stakeholders to define clear requirements.
• General understanding and curiosity of how systems and processes work.
• Experience with CRM systems (Salesforce or similar), particularly in reporting and dashboard creation
• Organized, detailed, and customer focused
• A collaborative communicator who thrives in a team environment.
• Proactive in identifying issues and opportunities for improvement, with a solutions-focused mindset.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

Responsibilities

• Perform CRM-focused business analysis activities by identifying workflow and system improvement opportunities and developing solution options within Salesforce.
• Conduct discovery, synthesizes operational needs, evaluates system capabilities, data integrity considerations, and user experience factors, and translates those findings into structured process and system solutions.
• Evaluate solution options, estimates potential operational impact, and contributes to implementation strategies to strengthen fundraising effectiveness and donor engagement outcomes.
• Troubleshoot data and system issues, identifies root causes, and develops sustainable solutions in partnership with technical teams.
• Partner with fundraisers, data analysts, and tech teams to design and implement enhancements that support fundraising and donor engagement.
• Build and maintain Salesforce reports and dashboards that provide fundraisers with clear, actionable insights.
• Support Gift Services processes by identifying system or workflow improvements that enhance accuracy and timely gift entry and donor support.
• Provide User Acceptance Testing (UAT) for new Salesforce features and related platforms enhancements to ensure alignment with defined business requirements and operational needs.
• Provide training and onboarding support for new hires to ensure effective adoption of CRM processes.
• Perform other duties as assigned.

Skills

Salesforce

Requirements gathering

Dashboard reporting

UAT

Training on CRM

Cross-functional collaboration

Data quality & integrity

Education

Bachelor's Degree

Tools

Salesforce

Job description

K-LOVE & Air1 seeks a CRM Business Analyst I to optimize Salesforce for fundraising and donor engagement. This in-office role in Franklin, TN involves defining requirements, building dashboards, testing features, and partner collaboration with fundraising and tech teams.

The role requires a degree and 1–3 years of business analysis experience, with a strong focus on CRM systems, reporting, and process improvement aligned to our ministry mission.