CRM Business Analyst I

K-LOVE & Air1; Franklin (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K with company match

Parental leave with Baby Bonding pay

PTO & holidays

Exclusive access to events

Job summary

K-LOVE & Air1 seeks a CRM Business Analyst I to optimize Salesforce for fundraising and donor engagement. This in-office role in Franklin, TN involves defining requirements, building dashboards, testing features, and partner collaboration with fundraising and tech teams.

The role requires a degree and 1–3 years of business analysis experience, with a strong focus on CRM systems, reporting, and process improvement aligned to our ministry mission.

Qualifications

• Bachelor's Degree or combination of education/training with relevant experience.
• 1–3 years of experience in business analysis, including gathering requirements, supporting users, and improving system processes.
• Skilled at gathering, analyzing, and organizing information from stakeholders to define clear requirements.
• General understanding and curiosity of how systems and processes work.
• Experience with CRM systems (Salesforce or similar), particularly in reporting and dashboard creation
• Organized, detailed, and customer focused
• A collaborative communicator who thrives in a team environment.
• Proactive in identifying issues and opportunities for improvement, with a solutions-focused mindset.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

Responsibilities

• Perform CRM-focused business analysis activities by identifying workflow and system improvement opportunities and developing solution options within Salesforce.
• Conduct discovery, synthesizes operational needs, evaluates system capabilities, data integrity considerations, and user experience factors, and translates those findings into structured process and system solutions.
• Evaluate solution options, estimates potential operational impact, and contributes to implementation strategies to strengthen fundraising effectiveness and donor engagement outcomes.
• Troubleshoot data and system issues, identifies root causes, and develops sustainable solutions in partnership with technical teams.
• Partner with fundraisers, data analysts, and tech teams to design and implement enhancements that support fundraising and donor engagement.
• Build and maintain Salesforce reports and dashboards that provide fundraisers with clear, actionable insights.
• Support Gift Services processes by identifying system or workflow improvements that enhance accuracy and timely gift entry and donor support.
• Provide User Acceptance Testing (UAT) for new Salesforce features and related platforms enhancements to ensure alignment with defined business requirements and operational needs.
• Provide training and onboarding support for new hires to ensure effective adoption of CRM processes.
• Perform other duties as assigned.

Skills

Salesforce

Requirements gathering

Dashboard reporting

UAT

Training on CRM

Cross-functional collaboration

Data quality & integrity

Education

Bachelor's Degree

Tools

Salesforce

Job description

Overview

Called to K-LOVE

Inspiring People to Move Closer to Jesus

At K-LOVE, every role is ministry.

We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.

If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.

The CRM Business Analyst I supports the effective operation and continuous improvement of Salesforce as a strategic tool for fundraising and donor engagement. This role conducts CRM-focused business analysis, gathers and documents business requirements, evaluates workflow and system improvement opportunities, and translates operational needs into scalable Salesforce solutions. The CRM Business Analyst contributes to enhancement, testing, reporting, and implementation support to strengthen fundraising effectiveness and donor engagement outcomes.

* This is an in-office position in Franklin, TN

Do our values align with yours? Mission, Beliefs & Values. If so, please read on.

Here’s just some of what you will be doing daily…

• Perform CRM-focused business analysis activities by identifying workflow and system improvement opportunities and developing solution options within Salesforce.
• Conduct discovery, synthesizes operational needs, evaluates system capabilities, data integrity considerations, and user experience factors, and translates those findings into structured process and system solutions.
• Evaluate solution options, estimates potential operational impact, and contributes to implementation strategies to strengthen fundraising effectiveness and donor engagement outcomes.
• Troubleshoot data and system issues, identifies root causes, and develops sustainable solutions in partnership with technical teams.
• Partner with fundraisers, data analysts, and tech teams to design and implement enhancements that support fundraising and donor engagement
• Build and maintain Salesforce reports and dashboards that provide fundraisers with clear, actionable insights.
• Support Gift Services processes by identifying system or workflow improvements that enhance accuracy and timely gift entry and donor support.
• Provide User Acceptance Testing (UAT) for new Salesforce features and related platforms enhancements to ensure alignment with defined business requirements and operational needs.
• Provide training and onboarding support for new hires to ensure effective adoption of CRM processes.
• Perform other duties as assigned.

We are looking for a very specific skill set and business acumen. If you can say yes to each of these requirements, then we want to meet you!

• Bachelor's Degree, or combination of education/training with relevant experience.
• Minimum 1-3 years of experience in business analysis, including gathering requirements, supporting users, and improving system processes.
• Skilled at gathering, analyzing, and organizing information from stakeholders to define clear requirements.
• General understanding and curiosity of how systems and processes work.
• Experience with CRM systems (Salesforce or similar), particularly in reporting and dashboard creation
• Organized, detailed, and customer focused
• A collaborative communicator who thrives in a team environment.
• Proactive in identifying issues and opportunities for improvement, with a solutions-focused mindset.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

Why work for K-LOVE?

K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. K-LOVE employs nearly 500 team members between its office in Nashville, TN and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holidayand sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs

“As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and equal employment opportunities regardless of protected class, characteristic or status. However, K-LOVE is a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith, Mission, Vision, and Values. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.