Salesforce COE Lead — Service Delivery & Strategy

Huntington National Bank; Dallas (TX); On-site; USD 93,000 - 189,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life and disability insurance

Retirement savings plan

Paid leave

Paid holidays

PTO

Job summary

Huntington National Bank is seeking a Senior Service Delivery Manager to lead end-to-end Salesforce projects, coordinating onshore and offshore resources to deliver on-time, high-quality results. The role requires strong communication, staffing, and governance across business and IT partners.

The position emphasizes strategic planning, funding, prioritization, and the management of technical teams including Technical Lead, Developers, and QA, with a focus on enterprise-scale delivery in a

Qualifications

• Bachelor's degree required.
• 7+ years of experience managing technical teams.
• 4+ years delivery experience on Salesforce platform.
• Exceptional communication and interpersonal skills.
• Strong organizational skills and ability to meet SLAs.
• Experience with strategic planning, funding, prioritization.

Responsibilities

• Direct responsibility for end-to-end Salesforce technology project execution based on Agile methodology.
• Ensure team delivers on-time and high-quality results.
• Evaluate delivery plans; identify and proactively reduce and remove roadblocks.
• Direct responsibility for resource planning, recruitment and management for the technical team members including Technical Lead, Developer and Quality Assurance roles.
• Establish delivery execution model which leverages onshore and offshore resources.
• Continually align staffing plans to deliverables and budgets; when appropriate, adjust technical team resources to meet upcoming delivery targets and budget modifications.
• Build high performing teams by establishing goals and through regular coaching track progress with these career plans.
• Partner with line of business and IT partners to develop technology strategy for capabilities assigned to delivery teams.
• Partner with delivery peers to coordinate release plans and day-of release activities.

Skills

Leadership

Project management

Communication

Stakeholder management

Agile delivery

Team coaching

Resource planning

Education

Bachelor7s Degree

Tools

Salesforce

MuleSoft

Integration platforms

Job description

Huntington National Bank is seeking a Senior Service Delivery Manager to lead end-to-end Salesforce projects, coordinating onshore and offshore resources to deliver on-time, high-quality results. The role requires strong communication, staffing, and governance across business and IT partners.

The position emphasizes strategic planning, funding, prioritization, and the management of technical teams including Technical Lead, Developers, and QA, with a focus on enterprise-scale delivery in a