Salesforce COE - Senior Service Delivery Manager

Huntington National Bank; Minnetonka (MN); Hybrid; USD 93,000 - 189,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life and disability insurance

Retirement savings plan

Paid leave and holidays/PTO

Job summary

Huntington National Bank's Salesforce Center of Excellence seeks a Senior Service Delivery Manager to lead delivery teams responsible for design, build, deployment and support of Salesforce applications. The role requires strategic planning, funding, prioritization, and management of full-stack technology products for business partners and IT delivery peers.

Responsibilities cover end-to-end Salesforce project execution, resource planning, and maintaining SLAs while scaling the team.

Qualifications

• Bachelor's Degree is required.
• 7+ years of experience managing technical teams.
• 4+ years of delivery experience focused on the Salesforce platform (Sales/Service/Marketing, Financial Services, Data Clouds).

Responsibilities

• Direct responsibility for end-to-end Salesforce technology project execution based on Agile methodology.
• Ensure team delivers on-time and high-quality results.
• Evaluate delivery plans; identify and proactively remove roadblocks.
• Direct responsibility for resource planning, recruitment and management for the technical team members.
• Establish delivery execution model leveraging onshore and offshore resources.
• Align staffing plans to deliverables and budgets; adjust resources as needed.
• Build high-performing teams through coaching and career progress tracking.
• Partner with business and IT to develop technology strategy for delivery capabilities.
• Coordinate release plans and day-of release activities.

Skills

End-to-end Salesforce delivery

Agile project management

Stakeholder communication

Team leadership

Resource planning

Education

Bachelor's Degree

Tools

MuleSoft

Job description

The Huntington Salesforce Center of Excellence (COE) team is seeking an experienced Senior Service Delivery Manager to lead delivery teams responsible for the design, build, deployment and support of Salesforce-related applications. The ideal candidate will have experience with strategic planning, funding, prioritization, resource planning/management and delivery of full-stack technology products and services to the Business Partner(s) and cross-impacted Information Technology delivery partners.

Duties And Responsibilities

• Direct responsibility for end-to-end Salesforce technology project execution based on Agile methodology
• Ensure team delivers on-time and high-quality results
• Evaluate delivery plans; identify and proactively reduce and remove roadblocks
• Direct responsibility for resource planning, recruitment and management for the technical team members including Technical Lead, Developer and Quality Assurance roles
• Establish delivery execution model which leverages onshore and offshore resources
• Continually align staffing plans to deliverables and budgets; when appropriate, adjust technical team resources to meet upcoming delivery targets and budget modifications.
• Build high performing teams by establishing goals and through regular coaching track progress with these career plans.
• Partner with line of business and IT partners to develop technology strategy for capabilities assigned to delivery teams
• Partner with delivery peers to coordinate release plans and day-of release activities.

Basic Qualifications

• Bachelor's Degree
• Minimum of 7 years of related experience managing technical teams
• 4+ years of delivery experience focused on the Salesforce platform including one or more of the following: Sales, Service, Marketing, Financial Services, Agentforce, and Data Clouds
• Exceptional communication and interpersonal skills are required for interacting and collaborating with architects, technical leads, developers, analysts, peer delivery leaders, and business staff throughout the organization
• Strong organizational skills with demonstrated ability to instruct a high-performing team, work with partners to set and meet business service level agreement levels, and plan and deliver work to expectations

Preferred Qualifications

• 5+ years of experience in large scale, enterprise organizations
• 5+ years of experience executing delivery based on Agile methodology.
• Salesforce Administration certifications preferred
• Experience with modern data architecture and integration approaches, particularly service-oriented and event driven architecture concepts.
• Experience with MuleSoft or similar integration platforms
• Experience providing shared services to multiple teams
• Experience in Financial Services industry or with financial applications

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range

93,000.00 - 189,000.00 USD Annual
The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.