Salesforce & Business Systems Operations Analyst

CACI International; Reston (VA); On-site; USD 73,000 - 149,000; Full time

Job summary

CACI International is seeking a Business Systems Operations Analyst to support the systems and processes used by our Business Development teams. You will manage day-to-day user requests and perform system administration to keep data accurate and reliable.

You will collaborate with system product owners, troubleshoot issues, test releases, and maintain documentation, providing training as needed in a fast-paced environment.

Qualifications

• 2+ years of experience supporting business systems, applications, operations, data, or related functions.
• Hands-on experience supporting CRM platforms Salesforce, Dynamics or similar, and AI tools, including user administration, data maintenance, reporting, or troubleshooting.
• Strong attention to detail and commitment to data accuracy and quality.
• Strong organizational skills with the ability to manage multiple requests, priorities, and deadlines in a fast-paced environment.
• Demonstrated problem-solving skills and ability to troubleshoot issues and determine when escalation is appropriate.
• Strong customer service orientation and ability to work effectively with users at varying levels of technical proficiency.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel, Teams, and PowerPoint.
• Ability to learn new systems, processes, and technologies quickly.

Responsibilities

• Provide day-to-day operational support for Salesforce, SCORE, and other Business Development systems and tools.
• Own the intake, triage, tracking, and resolution of user requests and system issues, escalating complex or technical issues to system owners or development partners as appropriate.
• Perform routine system administration, user maintenance, access support, data updates, and other recurring operational activities.
• Monitor and support data quality through audits, exception reporting, data corrections, and coordination with users and system owners.
• Support system releases and enhancements through testing, data validation, issue tracking, and user acceptance activities.
• Maintain system documentation, standard operating procedures, user guides, FAQs, knowledge articles, and other support materials.
• Assist users with system functionality, processes, and reporting and provide individual or small-group training as needed.
• Execute recurring system processes, audits, reports, and operational activities according to established schedules and procedures.
• Coordinate with Business Systems Analysts, developers, reporting teams, and other partners to resolve issues and complete system-related requests.
• Identify recurring issues, user pain points, and opportunities for process or system improvement and provide recommendations to system owners.
• Support special projects, system enhancements, data cleanup efforts, and other Business Systems initiatives as needed.

Skills

Attention to detail

Organizational skills

Problem solving

Customer service

Written and verbal communication

Tools

Salesforce

Dynamics

AI tools

Microsoft Office

Excel

Teams

PowerPoint

Job description

CACI International is seeking a Business Systems Operations Analyst to support the systems and processes used by our Business Development teams. You will manage day-to-day user requests and perform system administration to keep data accurate and reliable.

You will collaborate with system product owners, troubleshoot issues, test releases, and maintain documentation, providing training as needed in a fast-paced environment.