Business Systems Operations Analyst

CACI International; Reston (VA); On-site; USD 73,000 - 149,000; Full time

Job summary

CACI International is seeking a Business Systems Operations Analyst to support the systems and processes used by our Business Development teams. You will manage day-to-day user requests and perform system administration to keep data accurate and reliable.

You will collaborate with system product owners, troubleshoot issues, test releases, and maintain documentation, providing training as needed in a fast-paced environment.

Qualifications

• 2+ years of experience supporting business systems, applications, operations, data, or related functions.
• Hands-on experience supporting CRM platforms Salesforce, Dynamics or similar, and AI tools, including user administration, data maintenance, reporting, or troubleshooting.
• Strong attention to detail and commitment to data accuracy and quality.
• Strong organizational skills with the ability to manage multiple requests, priorities, and deadlines in a fast-paced environment.
• Demonstrated problem-solving skills and ability to troubleshoot issues and determine when escalation is appropriate.
• Strong customer service orientation and ability to work effectively with users at varying levels of technical proficiency.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel, Teams, and PowerPoint.
• Ability to learn new systems, processes, and technologies quickly.

Responsibilities

• Provide day-to-day operational support for Salesforce, SCORE, and other Business Development systems and tools.
• Own the intake, triage, tracking, and resolution of user requests and system issues, escalating complex or technical issues to system owners or development partners as appropriate.
• Perform routine system administration, user maintenance, access support, data updates, and other recurring operational activities.
• Monitor and support data quality through audits, exception reporting, data corrections, and coordination with users and system owners.
• Support system releases and enhancements through testing, data validation, issue tracking, and user acceptance activities.
• Maintain system documentation, standard operating procedures, user guides, FAQs, knowledge articles, and other support materials.
• Assist users with system functionality, processes, and reporting and provide individual or small-group training as needed.
• Execute recurring system processes, audits, reports, and operational activities according to established schedules and procedures.
• Coordinate with Business Systems Analysts, developers, reporting teams, and other partners to resolve issues and complete system-related requests.
• Identify recurring issues, user pain points, and opportunities for process or system improvement and provide recommendations to system owners.
• Support special projects, system enhancements, data cleanup efforts, and other Business Systems initiatives as needed.

Skills

Attention to detail

Organizational skills

Problem solving

Customer service

Written and verbal communication

Tools

Salesforce

Dynamics

AI tools

Microsoft Office

Excel

Teams

PowerPoint

Job description

Job Title: Business Systems Operations Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel:

* * *

The Opportunity:

CACI is seeking an experienced Business Systems Operations Analyst to support the systems, tools, and processes used by our Business Development (BD) and BD Operations organizations. This role will provide day-to-day operational support for core business systems, helping ensure users receive timely support and systems and data remain accurate, reliable, and well maintained.
Working closely with the Business Systems team and system product owners, the Analyst will independently manage day-to-day user requests and operational activities, troubleshoot issues, perform system administration and data maintenance, support testing and releases, and maintain system documentation. The role will serve as a key point of contact for system users, resolving issues within established processes and appropriately escalating complex issues or those requiring product-owner decisions.
This is an ideal opportunity for a detail-oriented, customer-focused professional interested in developing expertise in enterprise business systems and operations. The successful candidate will be comfortable working in a fast-paced, service-oriented environment with multiple concurrent requests and priorities while identifying opportunities to improve processes and the user experience.

Responsibilities:

• Provide day-to-day operational support for Salesforce, SCORE, and other Business Development systems and tools
• Own the intake, triage, tracking, and resolution of user requests and system issues, escalating complex or technical issues to system owners or development partners as appropriate
• Perform routine system administration, user maintenance, access support, data updates, and other recurring operational activities
• Monitor and support data quality through audits, exception reporting, data corrections, and coordination with users and system owners
• Support system releases and enhancements through testing, data validation, issue tracking, and user acceptance activities
• Maintain system documentation, standard operating procedures, user guides, FAQs, knowledge articles, and other support materials
• Assist users with system functionality, processes, and reporting and provide individual or small-group training as needed
• Execute recurring system processes, audits, reports, and operational activities according to established schedules and procedures
• Coordinate with Business Systems Analysts, developers, reporting teams, and other partners to resolve issues and complete system-related requests
• Identify recurring issues, user pain points, and opportunities for process or system improvement and provide recommendations to system owners
• Support special projects, system enhancements, data cleanup efforts, and other Business Systems initiatives as needed

Qualifications:

Required:

• 2+ years of experience supporting business systems, applications, operations, data, or related functions
• Hands-on experience supporting CRM platforms Salesforce, Dynamics or similar) and AI tools, including user administration, data maintenance, reporting, or troubleshooting
• Strong attention to detail and commitment to data accuracy and quality
• Strong organizational skills with the ability to manage multiple requests, priorities, and deadlines in a fast-paced environment
• Demonstrated problem-solving skills and ability to troubleshoot issues and determine when escalation is appropriate
• Strong customer service orientation and ability to work effectively with users at varying levels of technical proficiency
• Strong written and verbal communication skills
• Proficiency with Microsoft Office applications, particularly Excel, Teams, and PowerPoint
• Ability to learn new systems, processes, and technologies quickly

Desired:

• Experience with ticketing, request management, or user support processes
• Experience with data quality, data validation, audits, or system administration
• Experience supporting software releases, testing, or user acceptance testing

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$72,700 - $149,200

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.