Salesforce & BD Systems Operations Specialist

CACI International Inc

Reston (VA)

On-site

USD 73,000 - 149,000

Full time

7 days ago

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Job summary

CACI International Inc seeks an experienced Business Systems Operations Analyst to support Salesforce, SCORE and other BD systems, ensuring data accuracy and timely user support. You will manage day-to-day requests, perform system administration, data maintenance, testing, releases and maintain docs; collaborate with system owners.

This fast-paced, service-oriented role offers growth in enterprise business systems and operations.

Qualifications

2+ years of experience supporting business systems, applications, operations, data, or related functions.
Hands-on experience supporting CRM platforms Salesforce, Dynamics or similar and AI tools, including user administration, data maintenance, reporting, or troubleshooting.
Strong attention to detail and commitment to data accuracy and quality.

Responsibilities

Provide day-to-day operational support for Salesforce, SCORE, and other Business Development systems and tools.
Own intake, triage, tracking, and resolution of user requests and system issues; escalate as appropriate.
Perform routine system administration, user maintenance, access support, data updates, and other recurring operational activities.
Monitor and support data quality through audits, exception reporting, data corrections, and coordination with users and system owners.
Support system releases and enhancements through testing, data validation, issue tracking, and user acceptance activities.