Mission-Critical Systems Analyst & Technical Writer

CACI International

Maryland

On-site

USD 86,000 - 182,000

Full time

14 days+

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Job summary

CACI International seeks a Business/Systems Analyst to blend systems analysis, technical support, and documentation across intelligence community systems. You’ll translate needs into actionable specs, support users, and help drive system enhancements in collaboration with government stakeholders.

Role emphasizes rigorous writing, process improvement, and cross-functional teamwork in a mission‑focused environment. Strong MS Office, documentation, and communication skills are essential for success.

Qualifications

Active NSA TS/SCI with Polygraph required.
High school diploma or equivalent is required.
An Associate’s degree in a technical discipline is required.
Minimum 5 years of experience as a technical writer on programs/contracts of similar scope and complexity.
Minimum 3 years of hands‑on experience with AEA or Intelligence Community (IC) tools/capabilities.
Solid understanding of product workflows in operational environments.
Proficiency with MS Word, PowerPoint, and Visio.

Responsibilities

Collect, clarify, and define client requirements; provide guidance on process best practices.
Conduct business and systems analysis to identify opportunities for improving workflows.
Partner with clients to understand needs and develop/recommend viable solutions.
Produce functional design specifications aligned to user and operational requirements.
Address complex user inquiries and ensure follow‑up for customer satisfaction.
Serve as a primary communication bridge to the customer CSC team for operational awareness.
Provide troubleshooting support across data flow issues, networks, hardware, and software.
Collaborate with end‑users, management, IT personnel, vendors, and Government stakeholders.
Identify recurring user challenges and partner with development, UX, and product teams to resolve them.
Prepare, review, update, and maintain technical documentation across engineering, operations, testing, and user support.
Write and edit diverse technical content: installation guides, configuration documentation, how‑to resources, system engineering docs.
Develop code documentation, implementation guides, and end‑user guides.
Maintain operations documents, manuals, SOPs, data definitions, and data flow documentation.
Manage and maintain an organized internal documentation library.
Coordinate document layout and design, ensuring adherence to 508 compliance standards.
Prepare reports, responses, and briefings tailored for technical and non‑technical audiences.