Associate CRM & Salesforce Systems Analyst

Carrier; Advance (NC); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Parental leave

Job summary

Carrier seeks an Associate Business Systems Analyst to support digital platforms, gather user requirements, and translate business needs into technical solutions. You will work closely with users across functions to ensure successful system improvements.

Your role includes managing user access, Salesforce configuration, training, and end-to-end implementations while keeping user satisfaction at the forefront and pursuing continuous learning.

Qualifications

• Bachelor's degree with 3 years of business systems analysis experience.
• 1+ years of experience with Salesforce or other CRM tool administration.

Responsibilities

• Contribute to system user satisfaction by promptly responding to inquiries.
• Manage user and license administration including setup/deactivation, roles, profiles, permissions.
• Handle user support tickets and issue resolution.
• Gather and document requirements from users and stakeholders.
• Perform Salesforce configuration changes (Flow, fields, page layouts, record types, dashboards, reports).
• Monitor user adoption and provide training materials.

Skills

Salesforce Administration

Requirements gathering

User training

Education

Bachelor's degree

High School Diploma/GED

Tools

Salesforce configuration

PowerBI

Job description

Carrier seeks an Associate Business Systems Analyst to support digital platforms, gather user requirements, and translate business needs into technical solutions. You will work closely with users across functions to ensure successful system improvements.

Your role includes managing user access, Salesforce configuration, training, and end-to-end implementations while keeping user satisfaction at the forefront and pursuing continuous learning.