Salesforce & CRM Systems Analyst

Carrier Global Corporation

Florida City (FL)

Hybrid

USD 65,000 - 130,000

Full time

5 days ago
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Benefits offered by this job

Health Care Benefits
Retirement Benefits
Paid time off
Disability Insurance
Life Insurance
Tax-Advantaged Accounts
Tuition Assistance

Job summary

Carrier Global Corporation is seeking an Associate Business Systems Analyst to support digital platforms across the business. You will gather requirements, configure Salesforce, manage users and licenses, and train users to ensure end-to-end success.

You will work with sales and other stakeholders, monitor adoption, validate data, and translate business processes into technical solutions as part of Carrier’s ongoing digital transformation.

Qualifications

  • Bachelor's degree and 3 years of business systems analysis experience.
  • High School Diploma/GED and 5 years of business systems analysis experience.
  • 1+ years of experience with Salesforce or other CRM tool administration.

Responsibilities

  • Attend to system user satisfaction by promptly responding to emails, phone calls and inquiries from sales team, dealers, and other system stakeholders.
  • Manage user and license administration including new user setup/deactivation, roles, profiles, permissions, public groups for various platforms.
  • Handle user support tickets and issue resolution.
  • Gather and document requirements from users and stakeholders.
  • Perform Salesforce configuration changes including Flow, fields, page layouts, record types, custom settings, dashboards and reports.
  • Monitor user adoption.
  • Provide user training and create training materials.
  • Validate data and system changes to ensure smooth enhancement releases.

Skills

Communication
Time management
Analytical
Detail-oriented

Education

Bachelor's degree and 3 years of business systems analysis experience
High School Diploma/GED and 5 years of business systems analysis experience

Tools

Salesforce
JD Edwards
PowerBI
Microsoft 365

Job description

Carrier Global Corporation is seeking an Associate Business Systems Analyst to support digital platforms across the business. You will gather requirements, configure Salesforce, manage users and licenses, and train users to ensure end-to-end success.

You will work with sales and other stakeholders, monitor adoption, validate data, and translate business processes into technical solutions as part of Carrier’s ongoing digital transformation.

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