Salesforce & CRM Systems Analyst

Carrier Global Corporation; Florida City (FL); Hybrid; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off

Disability Insurance

Life Insurance

Tax-Advantaged Accounts

Tuition Assistance

Job summary

Carrier Global Corporation is seeking an Associate Business Systems Analyst to support digital platforms across the business. You will gather requirements, configure Salesforce, manage users and licenses, and train users to ensure end-to-end success.

You will work with sales and other stakeholders, monitor adoption, validate data, and translate business processes into technical solutions as part of Carrier’s ongoing digital transformation.

Qualifications

• Bachelor's degree and 3 years of business systems analysis experience.
• High School Diploma/GED and 5 years of business systems analysis experience.
• 1+ years of experience with Salesforce or other CRM tool administration.

Responsibilities

• Attend to system user satisfaction by promptly responding to emails, phone calls and inquiries from sales team, dealers, and other system stakeholders.
• Manage user and license administration including new user setup/deactivation, roles, profiles, permissions, public groups for various platforms.
• Handle user support tickets and issue resolution.
• Gather and document requirements from users and stakeholders.
• Perform Salesforce configuration changes including Flow, fields, page layouts, record types, custom settings, dashboards and reports.
• Monitor user adoption.
• Provide user training and create training materials.
• Validate data and system changes to ensure smooth enhancement releases.

Skills

Communication

Time management

Analytical

Detail-oriented

Education

Bachelor's degree and 3 years of business systems analysis experience

High School Diploma/GED and 5 years of business systems analysis experience

Tools

Salesforce

JD Edwards

PowerBI

Microsoft 365

Job description

Carrier Global Corporation is seeking an Associate Business Systems Analyst to support digital platforms across the business. You will gather requirements, configure Salesforce, manage users and licenses, and train users to ensure end-to-end success.

You will work with sales and other stakeholders, monitor adoption, validate data, and translate business processes into technical solutions as part of Carrier’s ongoing digital transformation.