Salesforce Business Analyst — Hybrid Phoenix Contract

SunSoft Online; Phoenix (AZ); Hybrid; USD 83,000 - 92,000; Full time

Job summary

Arizona State Agency in Phoenix is seeking a Salesforce Business Analyst for a 1-year contract in a hybrid work environment. The candidate will gather requirements, translate them into functional specs for developers, and support Salesforce configuration, testing, and change management.

Preferred qualifications include Salesforce ADM 201 or BA cert, Salesforce reporting/dashboards, and experience with Sales/Service Cloud.

Qualifications

• Bachelor's degree required.
• 5+ years as a Business Analyst / Systems Analyst / IT Analyst with at least 2 years hands-on Salesforce.
• Working knowledge of Sales Cloud or Service Cloud, and Jira or Azure DevOps.
• Ability to document requirements, translate to functional specs, perform gap analysis and support testing.

Responsibilities

• Gather and document business requirements for Salesforce solutions.
• Translate business needs into functional specifications for developers.
• Conduct gap analysis and drive process improvements using Salesforce features.
• Support configuration and testing (objects, workflows, validation rules, reports).
• Maintain process flows, data maps and documentation; assist with user training and change management.
• Participate in Agile delivery (Scrum/SAFe).

Skills

Sales Cloud

Service Cloud

Business Analysis

Requirements Gathering

Agile Scrum

Salesforce

Education

Bachelor's degree

Tools

Jira

Azure DevOps

Job description

Arizona State Agency in Phoenix is seeking a Salesforce Business Analyst for a 1-year contract in a hybrid work environment. The candidate will gather requirements, translate them into functional specs for developers, and support Salesforce configuration, testing, and change management.

Preferred qualifications include Salesforce ADM 201 or BA cert, Salesforce reporting/dashboards, and experience with Sales/Service Cloud.