Salesforce Business Analyst — Hybrid + Flexible Remote

S-R-International-Inc; Phoenix (AZ); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible work from home

Job summary

State of Arizona - AZDES is seeking a Business Analyst with Salesforce experience to collaborate with business units, gather and document requirements, translate needs into functional specs, and work with developers to deliver scalable Salesforce solutions.

You will act as a liaison between IT and business stakeholders, perform gap analyses, support Salesforce configuration and testing, manage projects and enhancements, and develop detailed process flows and data mappings.

Qualifications

• 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years working with Salesforce.
• Proven experience in gathering and documenting business and technical requirements.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
• Ability to work with cross-functional teams in a collaborative environment.
• Working experience with Agile methodologies (SCRUM / SAFe) and tools like JIRA or Azure DevOps.
• Excellent communication, problem-solving, and analytical skills.

Responsibilities

• Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
• Translate business needs into functional specifications and work with developers to implement scalable solutions.
• Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
• Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
• Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
• Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
• Develop and maintain detailed process flows, data maps, and documentation.
• Conduct user training sessions and support change management efforts.
• Maintain up--to-date knowledge of Salesforce platform capabilities and recommend best practices.

Skills

Salesforce experience

Business analysis

Agile SCRUM/SAFe

JIRA/Azure DevOps

Cross-functional collaboration

Tools

JIRA

Azure DevOps

Job description

State of Arizona - AZDES is seeking a Business Analyst with Salesforce experience to collaborate with business units, gather and document requirements, translate needs into functional specs, and work with developers to deliver scalable Salesforce solutions.

You will act as a liaison between IT and business stakeholders, perform gap analyses, support Salesforce configuration and testing, manage projects and enhancements, and develop detailed process flows and data mappings.