Salesforce Business Analyst

S-R-International-Inc; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Hybrid/Remote work

Job summary

The State of Arizona, AZDES, DTS, seeks an experienced Salesforce Business Analyst to bridge business and IT on Salesforce projects, requirements, config, testing, and process improvements. The candidate will serve as a liaison between business stakeholders and technical teams while supporting Salesforce projects, documentation, user training, and change management.

This hybrid/local role is based in Phoenix with a primary remote work arrangement and occasional travel.

Qualifications

• 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst.
• At least 2 years of Salesforce experience.
• Strong experience gathering and documenting business and technical requirements.
• Experience with Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
• Experience working with cross-functional teams and Agile methodologies.

Responsibilities

• Gather, analyze, and document business and technical requirements related to Salesforce.
• Translate business needs into functional specifications and collaborate with developers on scalable solutions.
• Act as a liaison between IT and business stakeholders.
• Perform gap analysis and identify process improvements using Salesforce capabilities.
• Support configuration and testing of Salesforce objects, workflows, validation rules, and reports.
• Assist with Salesforce projects and enhancements to ensure timely delivery.
• Develop and maintain process flows, data maps, and technical documentation.
• Conduct user training and support change management activities.
• Stay current with Salesforce capabilities and recommend best practices.

Skills

Business Analysis

Salesforce

Stakeholder Management

Agile (Scrum/SAFe)

Jira/Azure DevOps

Cross-functional Teams

Communication Skills

Tools

Sales Cloud

Service Cloud

Jira

Azure DevOps

Data Mapping

Job description

Job Title: Salesforce Business Analyst
Job Code: AZ 13580
Client: State of Arizona – Arizona Department of Economic Security (AZDES), DTS
Location: Phoenix, AZ – Hybrid/Local
Duration: 6 Months from projected start date
Work Hours: Standard business hours
Work Location: 1400 W. Washington St., Phoenix, AZ
Closing Date: 09/11/2026 at 4:00 PM
Work Arrangement: Primarily remote; travel to different locations will be required

Position Overview

The State of Arizona is seeking an experienced Salesforce Business Analyst to collaborate with business and IT teams on Salesforce-related requirements, enhancements, configuration, testing, and process improvements. The candidate will serve as a liaison between business stakeholders and technical teams while supporting Salesforce projects, documentation, user training, and change management.

Key Responsibilities

• Gather, analyze, and document business and technical requirements related to Salesforce.
• Translate business needs into functional specifications and collaborate with developers on scalable solutions.
• Act as a liaison between IT and business stakeholders.
• Perform gap analysis and identify process improvement opportunities using Salesforce capabilities.
• Support configuration and testing of Salesforce objects, workflows, validation rules, and reports.
• Assist with Salesforce projects and enhancements to ensure timely delivery.
• Develop and maintain process flows, data maps, and technical documentation.
• Conduct user training and support change management activities.
• Stay current with Salesforce capabilities and recommend best practices.

Required Skills

• 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst.
• At least 2 years of Salesforce experience.
• Strong experience gathering and documenting business and technical requirements.
• Experience with Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
• Experience working with cross-functional teams.
• Experience with Agile methodologies (Scrum/SAFe).
• Experience with Jira or Azure DevOps.
• Strong communication, analytical, problem-solving, and stakeholder-management skills.
• Experience managing or supporting large Case Management systems.

Preferred Skills

• Salesforce Administrator (ADM 201) or Salesforce Business Analyst certification.
• Experience with data migration, integration tools, or Salesforce APIs.
• Knowledge of Salesforce reporting and dashboard tools.
• Experience with COTS/enterprise Salesforce implementations.

Important Notes

• Local Phoenix candidates only.
• Position is primarily remote but travel to different locations will be required.
• Candidate's current location should be clearly listed on the resume.
• Do not submit candidates previously submitted to Posting 13172.
• Candidate must have Salesforce experience.
• Hybrid/onsite requirements may require periodic reporting to the Phoenix office.

Primary Skills

Salesforce Business Analysis | Salesforce | Sales Cloud | Service Cloud | Business Requirements | Technical Requirements | Gap Analysis | Process Improvement | Agile | Scrum | SAFe | Jira | Azure DevOps | Salesforce Configuration | Case Management | Data Migration | Salesforce APIs | User Training | Change Management | Process Flows | Data Mapping | Reporting & Dashboards

Flexible work from home options available.