Salesforce Business Analyst – FinTech Lending (Hybrid)

Renovo Financial; Chicago (IL); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work schedule

401k with employer matching

Paid time off

Medical, dental, vision benefits

Descripción de la vacante

Renovo Financial in Chicago is seeking a Business Analyst to translate business needs into Salesforce-based solutions. You will work with stakeholders across departments to document requirements, write functional specs, and support configuration and development.

The ideal candidate has Salesforce CRM experience, understanding of Sales Cloud and Service Cloud, and knowledge of loan servicing workflows, with strong analytical and communication skills.

Formación

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
• Proven experience as a Business Analyst with a focus on Salesforce CRM.
• In-depth understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.
• 3+ years of experience supporting loan servicing organizations through business analysis, process improvement, or technology initiatives.
• Lending industry experience, FinTech exposure with nCinco, Fundingo, or similar is desirable.
• Strong analytical skills with the ability to translate requirements into technical solutions.
• Excellent communication, collaboration, and stakeholder management skills.
• Salesforce certifications and Jira/Agile experience are a plus.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Responsabilidades

• Gather and understand business requirements for Salesforce implementations and enhancements.
• Analyze and document processes, workflows, and user stories for Salesforce improvements.
• Translate requirements into functional specs, user stories, and acceptance criteria.
• Collaborate with Salesforce admins, developers, and cross-functional teams to implement solutions.
• Conduct stakeholder workshops, training sessions, and demonstrations on Salesforce capabilities.
• Perform testing and validation to ensure alignment with requirements and best practices.
• Provide ongoing support and training to maximize Salesforce adoption.

Conocimientos

Salesforce CRM

Stakeholder management

Analytical thinking

Requirements gathering

Communication skills

Agile/Scrum

Educación

Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field

Herramientas

Salesforce

Jira

Descripción del empleo

Renovo Financial in Chicago is seeking a Business Analyst to translate business needs into Salesforce-based solutions. You will work with stakeholders across departments to document requirements, write functional specs, and support configuration and development.

The ideal candidate has Salesforce CRM experience, understanding of Sales Cloud and Service Cloud, and knowledge of loan servicing workflows, with strong analytical and communication skills.