Salesforce Business Analyst

Arena Technical Resources, LLC; United States; Remote; USD 108,000 - 113,000; Full time

Job summary

Arena Technical Resources, LLC is seeking a Salesforce Business Analyst to support CMS initiatives remotely for a government contract. The role requires 8+ years in business analysis, strong Salesforce expertise (Service Cloud, Experience Cloud, LWC/Aura), and hands-on experience with requirements gathering, user stories, and agile processes.

Security clearance (Secret) and US citizenship are mandatory. The analyst will document requirements, validate with stakeholders, prepare training

Qualifications

• 8+ years of experience with business processes and capturing requirements.
• 3+ years of experience writing and capturing user stories.
• Experience in system engineering or software applications environments.
• Experience with custom Salesforce solutions and Service Cloud / Experience Cloud.
• Proficient with JIRA, SharePoint and Confluence.
• Strong communication and stakeholder collaboration skills.
• Experience in Scrum or SAFe Agile environments.

Responsibilities

• Analyze, document, and communicate system and business processes.
• Ensure user stories include validation criteria for testing.
• Break down roadmaps into epics and decompose into user stories.
• Verify requirements with customers and service providers.
• Document functional, nonfunctional, and operational requirements.
• Provide technical review and validation of requirements.
• Develop training materials and support the project team during implementation.
• Research and improve requirements gathering processes.
• Mentor other Business Analysts.
• Demonstrate a consultant mindset daily to drive outcomes.

Skills

Salesforce

Requirements gathering

Business analysis

JIRA

Stakeholder management

Documentation

Training

Education

Bachelor’s degree or higher

Tools

JIRA

SharePoint

Confluence

MS Office

Job description

Job Title: Salesforce Business Analyst

Job Location: Remote

Compensation: $108,000 to $113,000 salary, health/dental benefits, 401k, PTO, etc.

Eligibility/Clearance: Secret Clearance Required. Must be a US Citizen, this position supports a government contract

Job Description:

As a Salesforce Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer collecting business requirements and system documentation supporting business and IT activities supporting Marketplace initiatives.

Our work depends on a Salesforce Business Analyst joining our team to support Centers for Medicare & Medicaid Services (CMS) activities.

Responsibilities (include but are not limited to):

• Analyze, document and communicate system and business processes
• Ensuring that user stories include validation criteria which reasonably cover all areas necessary for complete testing of the new functionality
• Breaking down roadmaps into epics and decomposing epics into user stories
• Verifying completion of requirements with customer and service providers, ensuring expectations are appropriately met
• Listing out risks and constraints in relation to identified requirements
• Documenting functional, nonfunctional, and operational requirements specifications
• Providing technical review and validation of requirements as necessary
• Documenting workflows and processes based on business requirements
• Supporting the collection and reporting of requirements related metrics
• Providing additional support and guidance to the project team during the implementation phase, to include development of training resources
• Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes
• May coach and mentor other Business Analysts.
• Daily demonstration of a Consultant Mindset:
• Strategic Thinker - You look beyond immediate needs and understand the bigger picture
• Problem Solver - You break down complex problems and design actionable solutions
• Technical Translator - You can translate technical requirements into business language and vice versa
• Change Agent - You drive user adoption and champion continuous improvement
• Empathetic Listener - You actively listen to stakeholder needs and challenge assumptions constructively
• Influencer - You build trust, manage expectations, and lead with credibility

Requirements:

• 8+ years of experience working with business processes, re‑engineering, and capturing requirements
• 3+ years of experience capturing and writing user stories
• 3+ or more years of business processes and business analysis experience in a system engineering or software application environment
• Experience working with custom Salesforce solutions
• In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, and Aura
• Experience using JIRA, SharePoint and Confluence
• Proficient using MS Office, including Word, Excel, and PowerPoint.
• Understanding of custom coded Salesforce vernacular and processes
• Experience working in a Scrum or SAFe Agile environment
• Ability to understand and document customer business requirements.
• Strong interpersonal skills to collaborate with customers and internal cross-functional teams
• Self‑motivated, well‑organized and strict attention to details
• Superior written and oral communication skills
• Ability to understand and manage customer expectations and software implementation methodology
• Ability to prioritize and work on multiple projects at the same time
• Excellent analytical skills, including the ability to integrate information from multiple sources
• Ability to work independently and interact regularly with government and non‑government stakeholders at multiple levels of authority
• Must have the capacity to understand the QA processes and work in the software environment

Education:

• Bachelor’s degree or higher
• Preferred: Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant – Salesforce certification will be verified on Trailhead

ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability