Salesforce Business Analyst

I Link Communications Inc; City of Albany (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

i-Link Solutions Inc. is seeking an experienced business analyst to lead JAD sessions, interview stakeholders, and document As-Is/To-Be business processes for existing and new applications across bureaus.

The role emphasizes creating user stories, context diagrams, swim lanes, and artifacts to communicate requirements effectively. The candidate will facilitate requirement workshops, support UAT, and manage the requirements across the lifecycle, including traceability and change control, with a

Qualifications

• 184 Months experience performing analysis by eliciting and analyzing the stakeholder's business needs using a variety of analysis techniques including but not limited to JAD sessions, requirement elicitation sessions, conducting interviews, creating user stories, documenting As Is and To Be documents and diagrams, and converting those into verified and validated functional and non-functional requirements for development.
• 284 Months experience creating and maintaining software development artifacts for communication of requirements, including context diagrams, textual use cases, swim lane diagrams, report specifications, wireframes, user interface specifications, and non-functional requirements specifications.
• 384 Months experience facilitating requirement workshops, JAD sessions and structured walkthroughs, practicing effective communication to ensure requirements are understood, conveyed, and met.
• 472 Months experience creating test plans/cases, managing defects with development teams, and working with users on User Acceptance Testing.
• 572 Months experience managing requirements throughout the Requirements Management Lifecycle, including creation and execution of a Requirements Management Plan, requirements traceability, establishing requirements baselines and managing requirements change control.
• 636 Months experience working on various applications within healthcare including but not limited to patient records, billing and finance, human resources.

Responsibilities

• Lead JAD sessions for As-Is/To-Be processes and document requirements for existing and new applications.
• Interview stakeholders across bureaus to understand mission-critical business processes and translate them into functional specs.
• Create and maintain artifacts such as context diagrams, use cases, swim lanes, wireframes, and non-functional specs.
• Support testing by developing test plans/cases and assisting with user acceptance testing.
• Manage requirements throughout the lifecycle, including baselines and change control, for healthcare-related systems.

Skills

JAD sessions

Stakeholder interviews

Requirements elicitation

User stories

Documentation

Test planning

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Salesforce OmniStudio

Salesforce certifications

Job description

Description

Leading JAD sessions for As-Is/To-Be business processes/use cases. Interviewing stakeholders to document requirements for existing and new applications. Working across all bureaus and units to understand mission-critical business processes.

Description

Leading JAD sessions for As-Is/To-Be business processes/use cases. Interviewing stakeholders to document requirements for existing and new applications. Working across all bureaus and units to understand mission-critical business processes.

Mandatory Qualifications

184 Months experience performing analysis by eliciting then analyzing the stakeholder's business needs using a variety of analysis techniques including but not limited to JAD sessions, requirement elicitation sessions, conducting interviews, creating user stories, documenting As Is and To Be documents and diagrams, and converting those into verified and validated functional and non-functional requirements for development.284 Months experience creating and maintaining software development artifacts for communication of requirements, including context diagrams, textual use cases, swim lane diagrams, report specifications, wireframes, user interface specifications, and non-functional requirements specifications.384 Months experience facilitating requirement workshops, JAD sessions and structured walkthroughs, practicing effective communication to ensure requirements are understood, conveyed, and met.472 Months experience creating test plans/cases, managing defects with development teams, and working with users on User Acceptance Testing.572 Months experience managing requirements throughout the Requirements Management Lifecycle, including creation and execution of a Requirements Management Plan, requirements traceability, establishing requirements baselines and managing requirements change control.636 Months experience working on various applications within healthcare including but not limited to patient records, billing and finance, human resources.724 Months Experience with SalesForce – OmniStudio and Public Sector solutions.8Salesforce Certified Business Analyst or Salesforce Administrator / Developer certifications.9Bachelor's degree in Computer Science, Information Technology,

Required Documentation

• Résumé
• Copy of Candidate Identification

(i.e., Driver's License//Visa and Passport if applicable)

• Any documents referenced in the above Requested Qualifications

(i.e., professional certifications, degrees, etc.)

i-Link Solutions requires a Bachelor's Degree or its equivalent in Computer Science, Computer Information Systems, Information Systems or a closely related field of study for all positions.

Disclaimer:

i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability